Will McDonald

IDR is seeking a Help Desk Analyst to join one of our top clients in Antioch, TN. This role is pivotal in providing timely and professional technical support to end users, ensuring seamless communication and resolution of technical issues. If you are eager to be part of a dynamic organization and thrive in a collaborative, team-oriented environment, we encourage you to apply today!

Position Overview/Responsibilities for the Help Desk Analyst:

Provide prompt and effective resolution to end user calls and work orders. Engage in continuous communication with the department and end users to ensure clarity and satisfaction. Diagnose and resolve hardware and software issues, utilizing all available resources. Communicate complex technical solutions in an understandable manner to users with varying levels of technical expertise. Participate in a 24/7 on-call rotation to ensure round-the-clock support.

Required Skills for Help Desk Analyst:

Minimum of 2 years of customer service experience. High school diploma or G.E.D. required. Strong written and verbal communication skills. Ability to collaborate effectively with team members and end users. Proficiency in Microsoft Office and familiarity with multi-user telephone systems.

What's in it for you?

Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row