Will McDonald

IDR is seeking a Contracts Coordinator to join one of our top clients in Houston, Tx!  The Contracts Coordinator supports team members responsible for managing and overseeing the processing of customer and third-party contracts. In addition, they will assist in post close case queue management, quality assurance/proofreading, data entry, and ad hoc assignments. If you're looking for an opportunity to work for growing company in Houston, TX, APPLY TODAY! Responsibilities:

• Receiving daily production assignments to support team
• Creating documents using form templates
• Entering data based on standard work process and procedures
• Researching issues involving transactions that did not process (due to incorrect entry, out-of-sequence steps, incomplete information)
• Reading, analyzing, and performing quality control on samples of documents and workflow to identify issues and refer to subject matter expert team members
• Pulling reports and updating reports, as directed
• Investigating and resolving issues throughout the lifecycle of contracts
• Other duties as required based on projects and business needs  

Top Skills:

• 2+ years of experience in customer service, operations, or relevant work experience
• Excellent oral and written communication skills, including an ability to effectively communicating with cross-functional departments.

Nice to Have:

• Undergraduate degree in business management or operations management
• Understanding of the deregulated retail electricity or natural gas markets
• Customer Care or Operational skills experience
• Strong proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint, etc.) and CRM software

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