IDR, Inc.

IDR is seeking a Field Support Technician to join an organization with a focus on manufacturing support in Downers Grove, IL. This role involves providing technical assistance across multiple company sites, primarily in the Midwest, with travel required to support end-user hardware and manufacturing systems. 

Position Overview for the Field Support Technician:

• Provide hands-on, on-site technical support for desktop and laptop computers, manufacturing systems, networking devices, security systems, and telecommunications across company locations.
• Serve as an escalation resource for the Service Desk, troubleshooting hardware, software, and connectivity issues.
• Support manufacturing and operational technology environments, including SAP workstations, barcode scanners, badge and access systems, and camera systems.
• Install, configure, move, add, and replace end-user equipment and supporting infrastructure.
• Assist with server and data closet activities, including equipment installs and basic troubleshooting.

Requirements for the Field Support Technician:

• 2 to 5 years of experience in a technical support or end-user computing role.
• Strong knowledge of Microsoft Windows operating systems and enterprise productivity tools.
• Experience supporting manufacturing or operational technology environments preferred.
• Ability to travel overnight, primarily within the Midwest, including Ohio.
• Reliable transportation to support travel between company locations.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-onsite 

IDR is seeking an IT Business Analyst to join one of our top clients in Decatur, GA. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today! This role will be hybrid in Decatur, GA, with some travel throughout the state of Georgia (all travel costs reimbursed!)

Position Overview/Responsibilities for the IT Business Analyst:

• Collaborate with project managers, product owners, and stakeholders to evaluate and document existing business processes.
• Identify gaps and gather business requirements to enhance current workflows.
• Support requirements documentation, modeling, and diagramming, as well as UAT planning and coordination.
• Lead working sessions and ask probing questions to clarify unclear workflows.
• Hybrid schedule with onsite presence required at least two days a week.

Required Skills for IT Business Analyst:

• 4+ years of Business Analyst experience, with at least 2 years on IT projects.
• Experience in state government or public sector projects.
• Proficiency in gathering, documenting, and translating business requirements.
• Strong skills in mapping and analyzing existing processes.
• Experience facilitating stakeholder discussions and requirements workshops.
• Familiarity with process diagramming and business modeling tools such as Visio, Lucidchart, or Draw.io.

What's in it for you?

• Competitive compensation package Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Hybrid

IDR is seeking a Business Analyst to join one of our top clients for an opportunity in Austin, TX. Write 2-3 sentences summarizing this role and company (example industry) without naming the company or mentioning compensation.

Position Overview for the Business Analyst:

• Work on a major system modernization project for building a new Medicaid application.
• Provide project and product oversight for Medicaid IT-Contracted Systems efforts and integrated projects.
• Support documentation, process creation, and delivery of application functionality.
• Assist in creating processes to ensure a consistent understanding and approach aligned with agency direction.
• Collaborate with vendors and internal teams to ensure successful project delivery and system integration.

Requirements for the Business Analyst:

• 8+ years of experience coordinating with outside vendors, developing project artifacts, analyzing systems, and managing project scope.
• Proven ability to troubleshoot, support solution implementations, and perform risk analysis.
• Experience in analyzing policies, procedures, and standards affecting automated systems.
• Strong understanding of enterprise system components, including user interfaces, data layers, and integrations.
• Preferred experience using TFS, working in an Agile environment, and familiarity with Texas Medicaid and CHIP systems.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical,[ERROR]: 200 OK from POST https://api.openai.com/v1/chat/completions, but response failed with cause: reactor.netty.http.client.PrematureCloseException: Connection prematurely closed DURING response

IDR is seeking a Platform Security Architect to join one of our top clients for a hybrid opportunity in one of the following locations: Dallas, TX, McLean, VA or Memphis, TN. This role focuses on leading security initiatives in product delivery, ensuring robust security architectures, and aligning with industry standards. The company operates within the technology and cybersecurity sector, emphasizing innovative and scalable security solutions.

Position Overview for the Lead Security Engineer:

• Lead security aspects of product delivery by defining secure-by-default patterns and architecture guardrails that materially reduce vulnerabilities and risk in released customer-facing products.
• Contribute to the continuous development, review, and adoption of security standards and best practices.
• Design and maintain advanced security reference architectures that are secure, scalable, resilient, and align with overall architecture models—spanning web, mobile, API, AWS cloud, and AI-enabled architectures.
• Collaborate with cross-functional teams to ensure security measures are integrated into all phases of product development and deployment.
• Provide guidance and expertise on security best practices, threat identification, and mitigation strategies within complex technical environments.

Requirements for the Lead Security Engineer:

• 2+ years of experience in an elevated information security role with a focus on architecture and design.
• 7+ years of total IT experience with a focus in cybersecurity.
• Strong expertise in API security, customer identity protocols (OAuth 2.1, OpenID Connect, SAML 2.0), and AWS cloud security (least-privilege IAM, network segmentation, encryption/key management, secrets management, logging/monitoring strategy, and CI/CD + IaC guardrails).
• Familiarity with various industry regulations such as PCI DSS, GDPR, CCPA, NIST 800-53, SOC2, ISO 27001, PSD2/SCA, etc.
• Cybersecurity certifications such as CISSP, AWS Solution Architect (Associate or Professional), or AWS Security Specialty certification.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid

IDR is seeking a Project Manager to join one of our top clients for an opportunity in Dallas, Texas. This role is within the Talent Technology team, supporting initiatives mainly around Workday enhancements. The organization is a leader in human resources solutions, focused on delivering innovative talent management systems.

Position Overview for the Project Manager:

• Manage planning, coordination, and execution of assigned projects within the Talent Technology portfolio.
• Develop project plans, tasks, and deliverables to ensure timely delivery by the technical team.
• Coordinate the assignment of Talent Technology responsibilities and manage stakeholder communication.
• Support multiple projects with moderate to high risk, ensuring alignment with project goals.
• Facilitate effective communication among team members and stakeholders to drive project success.

Requirements for the Project Manager:

• 5+ years working in project/operations area with the ability to effectively manage multiple projects with moderate to high risk
• 3+ years’ experience supporting Talent Technology enhancements
• Experience leading project presentations to key stakeholders
• Experience with one or more of the following Workday modules: Performance, Compensation, Benefits, Time, Payroll, Talent Acquisition, and/or Workday HCM
• Experience in navigating in a matrix reporting environment solving/resolving complex issues

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Executive Assistant to join one of our top clients for an opportunity in Franklin, TN. This role involves providing high-level administrative support within a dynamic corporate environment, focusing on supporting senior executives with advanced calendaring and priority management. The organization specializes in innovative industry solutions and values professionalism, discretion, and adaptability.

Position Overview for the Executive Assistant:

• Reports to the Chief People and Culture Officer and supports the President/COO and several Executive Officers.
• Manages complex calendars, prioritizes scheduling, and anticipates the needs of executives.
• Demonstrates executive judgment, discretion, and a professional demeanor.
• Thrives in a fast-paced environment, juggling multiple competing priorities.
• Requires 5+ years supporting C-suite executives in a corporate setting.

Requirements for the Executive Assistant:

• 5+ years experience supporting c-suite in a corporate environment.
• Expert-level calendar management skills, including handling high-priority schedules.
• Proven ability to maintain confidentiality and exercise good judgment.
• Strong soft skills such as flexibility and adaptability.
• Comfortable working remotely in the US (excluding California) or in a hybrid setting in Franklin, TN or Chandler, AZ.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Remote

IDR is seeking a Procurement Support Analyst / RFP Writer to join one of our top clients in Albany, NY. This role offers a unique opportunity to contribute to large-scale IT initiatives by developing high-quality procurement documentation and RFP content. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Procurement Support Analyst / RFP Writer:

Develop comprehensive RFP content and procurement documentation for significant IT projects.

Assist in creating and maintaining a library of standardized procurement templates.

Document business and technical requirements for procurement initiatives.

Conduct market research and analysis related to MES and similar procurements nationwide.

Facilitate meetings with stakeholders to gather feedback and perform quality reviews to ensure accuracy and consistency.

Required Skills for Procurement Support Analyst / RFP Writer:

5+ years of experience supporting large-scale projects or organizational initiatives.

2+ years of experience in developing procurement or RFP documentation for large IT initiatives.

Bachelor's or Associate degree.

Strong written communication skills with the ability to produce clear and structured documentation.

Experience in gathering requirements and translating them into procurement-ready documentation.

What's in it for you?

Competitive compensation package

Full Benefits; Medical, Vision, Dental, and more!

Opportunity to get in with an industry leading organization

Close-knit and team-oriented culture

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets

Employee Stock Ownership Program

Medical, Dental, Vision, and Life Insurance

ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Remote

IDR is seeking a Business Account Representative to join one of our top clients for a remote opportunity. This role involves supporting commercial customers through diverse communication channels within a dynamic energy industry. The position offers a chance to contribute to customer satisfaction and streamline account management processes.

Position Overview for the Business Account Representative:

• Serve as the primary point of contact for commercial customers, addressing inquiries and resolving issues via phone, email, and mail.
• Promote the company's products and services, assisting customers in obtaining the solutions they need.
• Analyze accounts, manage billing inquiries, and negotiate payment options to ensure customer satisfaction.
• Utilize various computer systems, software, and communication tools effectively to support customer interactions.
• Identify opportunities for process improvements to enhance customer experience and operational efficiency.

Requirements for the Business Account Representative:

• High school diploma, GED, or equivalent with basic math and English skills
• Bilingual in Spanish and English
• Experience in a customer service call center for at least 6 months
• Basic PC skills, including typing and familiarity with Microsoft Office software
• Ability to handle billing inquiries and perform basic analytical tasks

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Hybrid

IDR is seeking a Full Stack Developer to join one of our top clients for a remote opportunity. This role involves supporting and troubleshooting custom-built CRM and commissions applications within a fast-paced production environment, emphasizing technical skills and effective communication with end users.

Position Overview for the Full Stack Developer:

• Support and troubleshoot CRM and commissions systems in a production setting
• Develop and maintain SQL databases (Oracle and MS SQL), .NET applications, MVC architectures, and APIs
• Interface with end users via daily calls, MS Teams, Outlook, and ADO boards
• Collaborate with the team to enhance existing applications and implement new features
• Work on supporting small custom-built applications with a focus on reliability and performance

Requirements for the Full Stack Developer:

• 4 years of full stack development experience
• Proficiency with SQL (both Oracle and MS SQL), .NET, MVC, API development, and windows-based applications
• Excellent communication skills for interfacing with end users
• Nice to have: experience with Rabbit MQ (setup and administration), Python, and Java-based development
• B.S. in Computer Science or Computer Information Systems (preferred but not required)

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Onsite