IDR, Inc.

IDR is seeking a NOC Technician (Night Shift) to join one of our top clients in Raleigh, NC as a long term opportunity. If you are looking for an opportunity to join an organization who has invested in bleeding edge technology - Apply today! 

Position Overview for the NOC Technician (Night Shift):

• We are seeking a dependable, detail-oriented, and technically capable Tier I Network Technician to join our overnight operations team. This position serves as a frontline technical support resource, receiving and documenting service issues, monitoring system notifications, coordinating incident response, and ensuring timely communication with affected 911 centers and technical support partners. Although the position carries a Network Technician title, the primary responsibilities involve technical monitoring, incident management, customer support, and coordination rather than direct network configuration or administration.

Required Skills for the NOC Technician (Night Shift):

• 3+ years using monitoring dashboards and alerting tools to detect alarms, outages, and abnormal conditions across the statewide NG911 network
• 3+ years creating, updating, and closing incident records, including documenting timelines, troubleshooting steps, and vendor responses
• 3+ years understanding IP connectivity, network equipment, and telecommunications services
• 3+ years assigning severity levels based on operational impact, following SOGs, and routing issues to Tier II, vendors, or management
• 3+ years gathering tech detail from PSAP staff about equipment malfunctions, call processing issues, and service interruptions to support first-level diagnosis

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• 401(k) with company match

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