IDR, Inc.

IDR is seeking a Associate Data Analyst (ECaTs) to join one of our top clients for a remote opportunity. In this role, you’ll support an emergency communications analytics platform by assisting with customer onboarding, system configuration, and user access provisioning. You’ll collaborate with cross-functional teams to ensure customers have accurate access to reporting, dashboards, and related tools while helping drive smooth deployments and migrations.

Position Overview for the Associate Data Analyst (ECaTs):

• Support customer onboarding activities and assist with new deployments and migrations
• Configure and maintain customer/agency records, portal information, and system settings
• Provision and manage user accounts, roles, and customer access
• Establish and maintain system mappings to support accurate reporting and analytics
• Partner with Customer Success, Implementation, and Product teams to troubleshoot access and configuration needs

Requirements for the Associate Data Analyst (ECaTs):

• Experience with customer onboarding, system configuration, or user provisioning/account administration
• Strong attention to detail and ability to maintain accurate records in business or technical systems
• Comfort working in web-based portals and learning new software tools and processes
• Strong communication skills and ability to collaborate effectively with internal teams and customers
• Familiarity with analytics tools, dashboards, reporting platforms, or public safety/emergency communications systems (preferred)

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.