IDR, Inc.

IDR is seeking a Technical Analyst - ServiceNow to join one of our top clients in Brentwood, TN. This role involves supporting ServiceNow platform upgrades, migrations, and enhancements within a leading organization in the IT services industry. The position offers the chance to contribute to critical platform improvements and work with a collaborative team across various stakeholders.

Position Overview for the Technical Analyst - ServiceNow:

• Support ServiceNow version migration through requirements gathering, documentation, testing coordination, and rollout readiness.
• Track project changes, risks, issues, blockers, dependencies, decisions, and action items.
• Document current-state and future-state processes, workflows, integrations, and requirements.
• Coordinate with external consultants, ServiceNow administrators/developers, IT leadership, and business stakeholders.
• Prepare project status reports, meeting notes, migration trackers, and leadership updates.
• Support user acceptance testing (UAT), validation, change reviews, and defect tracking.

Requirements for the Technical Analyst - ServiceNow:

• 3+ years of experience as a Technical Analyst, Business Analyst, or similar IT role.
• Prior ServiceNow experience and familiarity with platform navigation, modules, workflows, tickets, reporting, or configuration.
• Strong requirements gathering, process analysis, and documentation skills.
• Experience communicating with multiple levels of IT management, including directors and senior leadership.
• Excellent written and verbal communication skills.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.