IDR, Inc.

IDR is seeking a IT Systems Analyst 3 to join one of our top clients for an on-site opportunity in Lawrenceville, GA. This role involves ensuring the efficient operation of IT infrastructure by providing technical support, troubleshooting, and system maintenance to end-users.

Position Overview for the IT Systems Analyst 3:

• End User Services – IT Systems Analyst III plays a crucial role in ensuring the efficient functioning of an organization's IT infrastructure by providing technical assistance and support to end-users.
• This role involves responding to user inquiries, diagnosing, and resolving hardware and software issues, and maintaining the overall health of desktop systems.
• The IT Systems Analyst III collaborates with the IT team to address technical challenges, implement solutions, and contribute to the organization's IT strategy.
• This role requires a balance of technical expertise, effective communication, and a commitment to delivering high-quality support to end-users.

Requirements for the IT Systems Analyst 3:

• Associate’s degree in Information Technology, Computer Science, or a related field and/or relevant experience
• 5+ years of enterprise-level desktop support experience
• Experience in complex system implementations or upgrades
• Strong requirements gathering and business process analysis skills
• Proven troubleshooting skills for complex, high-impact issues

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row