IDR, Inc.

IDR is seeking a Business Account Representative to join one of our top clients for a remote opportunity. This role involves supporting commercial customers through diverse communication channels within a dynamic energy industry. The position offers a chance to contribute to customer satisfaction and streamline account management processes.

Position Overview for the Business Account Representative:

• Serve as the primary point of contact for commercial customers, addressing inquiries and resolving issues via phone, email, and mail.
• Promote the company's products and services, assisting customers in obtaining the solutions they need.
• Analyze accounts, manage billing inquiries, and negotiate payment options to ensure customer satisfaction.
• Utilize various computer systems, software, and communication tools effectively to support customer interactions.
• Identify opportunities for process improvements to enhance customer experience and operational efficiency.

Requirements for the Business Account Representative:

• High school diploma, GED, or equivalent with basic math and English skills
• Bilingual in Spanish and English
• Experience in a customer service call center for at least 6 months
• Basic PC skills, including typing and familiarity with Microsoft Office software
• Ability to handle billing inquiries and perform basic analytical tasks

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Hybrid