IDR, Inc.

IDR is seeking a

Benefits Counseling Specialist   to join one of our top clients! If you are looking for an opportunity to join a government organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview:

The purpose of this position is to provide basic Medicare, Medicaid and other benefits information to callers and directs callers to other resources. Documents caller activity. Provides application assistance and submits applications for public benefits. Assists with Benefits Counseling program activities. Provides regular phone support for the department.

Duties & Responsibilities:

• Answers Medicare and Medicaid calls from consumers and provides basic information about Medicare and Health and Human Services programs. Mails information to consumers as requested. Enters caller/client data in SAMS reporting system.
• Screens individuals for public benefits, completes and submits application for programs that include, but are not limited to, Medicare Savings Programs, Part D Extra Help, and SNAP. Completes Medicare plan comparisons.
• Enters Benefits Counseling volunteers’ client data in SAMS reporting system; enters staff overflow client data as needed.
• Mails and/or emails educational materials to Benefits Counseling program volunteers and aging network contacts. Performs related duties such as formatting and proofreading documents, making copies, and scanning documents.
• Serves as departmental phone assistant by distributing calls to correct social service agencies or internal staff; distributing messages; obtaining information and processing incoming calls.

Must-Have Skills:

• 3+ years of experience in a customer service role involving Medicare benefits/enrollment
• Familiarity with various federal, state and local benefits and other programs.
• Proficient with client records and client data reporting into SAMS system
• Strong interpersonal and communication skills. Will need prior experience in a customer service position answering calls and handling customer request

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with a government organization

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row