IDR, Inc.

IDR is seeking a dedicated and experienced, Onsite Service Desk 2 professional to join one of our top clients in Columbus, Ohio. This role is perfect for individuals who thrive in a dynamic, team-oriented environment and are passionate about providing exceptional customer service. If you are looking for an opportunity to join a growing organization and work within a collaborative culture, we encourage you to apply today!Position Overview/Responsibilities for the Service Desk 2 - Columbus Location:- Respond to service desk telephones and/or emails, addressing user inquiries- Create, route, and maintain incident records within a ticketing system- Assist users in resolving incidents by providing guidance on software and hardware problems- Identify, evaluate, and prioritize user incidents and complaints to ensure successful resolution- Work under minimal supervision to research, troubleshoot, and resolve trouble tickets within established Service Level Agreements- Participate in on-call rotation on weekendsRequired Skills for Service Desk 2 - Columbus Location:- 1-2 years of experience in a Helpdesk role- Proficiency with ticketing systems- Ability to lift heavy equipment- Excellent communication and problem-solving skills- Positive attitude and a desire to grow long-term with our client's teamWhat’s in it for you?- Competitive compensation package- Full Benefits; Medical, Vision, Dental, and more!- Opportunity to join an industry-leading organization- Collaborative and team-oriented cultureWhy IDR?- 25+ Years of Proven Industry Experience in 4 major markets- Employee Stock Ownership Program- Medical, Dental, Vision, and Life Insurance- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row                                                                              #LI-Onsite