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IDR, Inc.

4.77
from 2825 reviews
91% highly recommended
 
Job
IT Support Technician
Cumming, Georgia, United States
CONTRACT
TERMS: contract
START DATE: 4/21/25
One of IDR’s top clients is seeking an IT Support Technician to join their team in Cumming, GA! *Please note this is a fully onsite position! Responsibilities of the IT Support Technician:
  • Respond to and resolve level 1 and 2 helpdesk tickets, providing remote and on-site technical support to end users.
  • Perform PC imaging, software installation, troubleshooting, and repair of computer networks, workstations, and peripheral equipment.
  • Identify and resolve hardware and software issues, maintaining clear documentation within helpdesk systems.
  • Assist with IT equipment setup, cabling, and scheduled maintenance, including UPS battery replacements.
  • Support inventory management of equipment, software, and licenses, while communicating effectively with staff and external partners.  
Required Skills of the IT Support Technician:
  • 2+ years of relevant experience in IT support or a related technical field.
  • Associate’s degree in Information Technology, Computer Science, or a related discipline.
  • Strong knowledge of computer hardware (PC, Mac, Chromebook), network infrastructure, operating systems, application software, and information security best practices.
  • Experience diagnosing and resolving computer hardware, software, and network issues using standard troubleshooting tools and remote support utilities.
  • Proficiency in deploying and maintaining technology hardware and software applications, with the ability to effectively train end users.
What’s in it for you?
  • Join a flexible, friendly, laid-back work environment
  • Enjoy true work/life balance
  • Join an extremely secure organization
  • Advance your career by joining an organization that believes in promoting from within
Why IDR?
  • 25+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row
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