IDR, Inc.

IDR is seeking a dynamic and proactive IT Systems Analyst to join one of our top clients in Lawrenceville, GA. This role is pivotal in delivering exceptional customer service and building strong relationships with internal customers. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the IT Systems Analyst : - Provide Tier 1 desk-side support to internal customers, ensuring timely issue resolution and a positive service experience. - Collaborate as part of a project team responsible for hardware removal and deployment of new mobile devices, including laptops and monitors. - Troubleshoot and resolve issues related to Windows 10 and Microsoft 365 Apps for Business. - Deliver high-quality customer service and consistently demonstrate reliability and job performance. - Apply ITIL knowledge to manage IT services and resolve complex technical issues. Required Skills for IT Systems Analyst : - College degree in Information Technology or a related field, or equivalent work experience. - 3+ years of experience in Desktop Support or laptop configuration and deployment. - 3+ years of experience troubleshooting and resolving issues with Windows 10. - 3+ years of experience with Microsoft 365 Apps for Business deployments. - Strong understanding of ITIL best practices. - Excellent critical thinking skills, a positive "can-do" attitude, and strong customer service skills. What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry leading organization - Close-knit and team-oriented culture Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row