IDR, Inc.

IDR is excited to announce an opportunity for a

Senior Telephony Product Manager to join our esteemed client's team in Dallas, TX. We are seeking a dynamic and experienced professional to lead the development, deployment, and optimization of Contact Center as a Service (CCaaS) solutions. If you are passionate about product strategy and enjoy collaborating with diverse technical teams, we encourage you to apply today! Position Overview/Responsibilities for the Senior Telephony Product Manager: - Lead the telephony product lifecycle, driving product strategy and ensuring alignment with business objectives - Collaborate with engineers and cross-functional stakeholders to optimize contact center solutions - Conduct business cases to support new product initiatives, including cost-benefit analysis and ROI projections - Manage the deployment and optimization of CCaaS solutions Required Skills for Senior Telephony Product Manager: - 8+ years of experience in Telephony Product Management, with a focus on CCaaS and UCaaS - Expertise with CCaaS platforms such as Genesys, Amazon Connect, Five9, Twilio, or similar - Proficiency with telephony-related protocols (SIP, VoIP, ACD, IVR) - Knowledge of CRM systems and Workforce Management (WFM) tools  - Proven experience with product development and lifecycle management - Strong collaboration skills with cross-functional teams What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to join an industry-leading organization - Collaborative and team-oriented culture

Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row