IDR, Inc.

IDR is seeking a Customer Service Representative II to join one of our top clients in Franklin, MA. This role is perfect for individuals who excel in providing exceptional customer service, resolving complaints, and handling inquiries about products and services. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!Position Overview/Responsibilities for the Customer Service Representative II: - Interact with customers to provide information in response to inquiries about products and services - Handle and resolve customer complaints, offering possible solutions or providing follow-up as needed - Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken - Refer unresolved customer grievances to designated departments for further investigation - This is a 12-month contract to hire positionRequired Skills for Customer Service Representative II: - Basic knowledge of Google Sheets/Excel and Gmail - Familiarity with the basic Microsoft Suite - Excellent verbal and written communication skills, attention to detail, and interpersonal skills - Ability to work independently and manage one's time - Previous experience with computer applications, such as MS Outlook or data entry software - 2-4 years customer service related experience required What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry leading organization - Close-knit and team-oriented culture Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row;