IDR, Inc.

IDR is seeking a PTC Change Analyst to join one of our top clients in Fort Worth, TX. This role is perfect for someone with a strong understanding of information technology principles and ITIL Configuration Management and Release Management skills. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today! Position Overview/Responsibilities for the PTC Change Analyst: - Review and process all change requests to ensure thoroughness, prioritization, scheduling, and compliance with the PTC Change Management Process within the BMC Remedy ITSM Application. - Assist with updating and maintaining Change Management templates, system user access, and training users on the use of Change Management tools and processes. - Provide first level support for general change management questions and processing of requests. - Prepare and communicate weekly change broadcasts and communications to the Change community. - Build strong relationships with PTC stakeholders. Required Skills for PTC Change Analyst: - Basic understanding of information technology principles, mid-tier applications, database, and telecommunications systems. - Experience with ITIL centric change management processes and tools. - Strong organizational, communication, and time management skills. - Ability to work independently as well as collaboratively within a team environment. - Experience with Change Management tools such as BMC Remedy or ServiceNow is preferred. What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry leading organization - Close-knit and team-oriented culture Why IDR? - 20+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row