Carla Monroy

Logistics Warehouse in Cerritos is looking to hire a  Customer Service Representative (Mandarin Speaking)

Schedule: Monday to Friday, 8:00 AM - 5:00 PM

Pay Rate: $28-$30 per hour (based on experience)

Job Description:

We are seeking a Logistics Warehouse Customer Service Representative who is fluent in Mandarin to join our team. The ideal candidate will provide outstanding customer support, ensure accurate order processing, and collaborate with warehouse staff and customers to ensure smooth logistics operations.

Responsibilities:

• Provide prompt and courteous responses to customer inquiries in a timely manner.
• Receive, process, and verify customer orders with accuracy.
• Ensure orders are completed and shipped on time.
• Collaborate with warehouse staff to fulfill orders and arrange shipments or deliveries.
• Escalate queries and concerns as needed to appropriate team members.
• Work with a team of Customer Service Representatives and other departments to address and resolve issues.

Qualifications:

• Previous experience in logistics or transportation required.
• Proficiency with CargoWise software.
• Fluency in Mandarin (written and spoken).
• Familiarity with WeChat for customer communication.
• Knowledge of ECCANG system is a plus.
• Strong organizational and multitasking skills.

Benefits:

• 401(k) with company matching
• Comprehensive health insurance (medical, dental, vision)
• Paid time off (PTO)
• Employee discounts

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