Carla Monroy

Helpmates is looking for a full time customer service. This could possibly turn into a remote job after training. Must present a resume and be willing to interview virtually or in person.  Schedule: 8:00 am - 5:00 pm  Pay Rate: $20 - $22 DOE Job Requirements:

• Three years+ experience in a medium to large Inbound/Outbound Call Center environment
• Experience with multiple customer points of contact (chat, email, fax, phone)
• Understanding of the complete sales cycle from lead generation to sales close
• Must be able to understand troubleshooting and repair techniques and be able to communicate
• them to in-home service technicians, store personnel and consumers
• Familiar with Return Goods Authorization processing
• Experience working in an environment where performance is measured by standard Key
• Performance Indicators (KPI)
• Key Functional Skills/Knowledge
• Keyboard and data input proficiency (35 wpm)
• Strong problem solving skills.
• Active listener who is service oriented
• Strong interpersonal skills with a positive, pleasant and respectful demeanor
• Excellent written and verbal communication skills
• Computer proficient in Word, Excel and Outlook
• Self-motivated, team player who values continuous learning
• Attentive to detail

Key Functional Skills/Knowledge

• Keyboard and data input proficiency (35 wpm)
• Strong problem solving skills.
• Active listener who is service oriented
• Strong interpersonal skills with a positive, pleasant and respectful demeanor
• Excellent written and verbal communication skills
• Computer proficient in Word, Excel and Outlook
• Self-motivated, team player who values continuous learning
• Attentive to detail

Desired Education High School Diploma or GED College or trade school degree/experience preferred #HSCE