Gena Monroy

Job Title: Customer Service Representative

Pay: $20.00 per hour Hours: 7:00 AM to 4:00 PM, Monday to Friday Location: Irvine, CA Start Date: ASAP

As a Customer Service Representative, you’ll play a key role in ensuring customer satisfaction by managing inquiries about our fantastic retail products. You’ll work closely with our support team to provide seamless service and make a positive impact on our customers' experiences.

What You’ll Do:

As a Customer Service Representative, you will be responsible for:

• Answering calls and responding to customer inquiries promptly.
• Processing orders, modifications, forms, applications, and requests.
• Maintaining a positive, empathetic, and professional attitude toward all customers.
• Communicating effectively with customers through various channels, including email and phone.
• Acknowledging and resolving customer complaints with professionalism.
• Gaining in-depth knowledge of our products to provide accurate information.
• Keeping records of customer interactions and transactions for consistency.
• Collaborating with colleagues to enhance the customer service experience.
• Providing constructive feedback on the efficiency of the customer service process.
• Ensuring overall customer satisfaction and delivering excellent support.

What You’ll Bring:

The ideal candidate for this role will have:

• A high school diploma, general education degree, or equivalent.
• Strong communication skills, both verbal and written.
• A positive, empathetic, and professional demeanor toward customers.
• Proficiency in MS Office and comfortable using computers.
• Must have 1+ years of customer service experience
• Must have order entry experience 
• Effective typing skills to handle inquiries efficiently.