Gena Monroy

Job Title: Customer Service Representative (Immediate Need)

Pay Range: $27.70-$29.90 Work Schedule: 8:00 am – 5:00 pm Monday through Thursday, and 8:00 am to 4:00 pm on Fridays. Start Date: ASAP We are seeking a detail oriented, organized Customer Service Representative for a 2-3 month contract opportunity supporting a well-known Orange County based public agency.  Customer Service Representative Key Responsibilities: 

• Greets and directs visitors at the front counter; answers and routes general incoming telephone calls; transfer calls to appropriate employee/department.
• Answers customer questions and inquiries by phone, internet, in person, or in writing; researches, resolves, and responds to customer billing, payment, or water service concerns (e.g., high bills, meter leaks, water pressure, etc.) using a variety of advisory data; and processes requests for all service orders accordingly.
• Serves as cashier; accepts and applies payments for water utility bills over the counter, via mail, online and/or electronic files; balances receipts; completes and routes balance sheets; prepares cash and check deposits for the bank; performs a variety of duties related to electronic funds transfer (EFT/NACHA); collects and processes deposits for construction water meters.
• Assists field staff by looking up account or meter information in the billing system.
• Explains and enforces departmental policies and procedures to the public.
• Collects and deposits money from the water vending machine, and tracks its usage.
• Performs appropriate opening and closing procedures for the lobby.

Customer Service Representative Skills and Experience:  

• Experience working in an office setting at a front desk counter
• Experience taking customer payments
• Excellent customer service ability
• Ability to learn new work processes quickly
• Ability to work on multiple tasks simultaneously
• Experience in a government, utility, and public agency desirable, but not required

If you believe you are a qualified candidate for our Customer Service Representative please click apply below to apply on our website!

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