Gena Monroy

Job title: Will Call Counter Salesperson (Immediate need) Schedule 8:00 am to 5:00 pm plus, overtime as needed Pay Rate $21.50 Start Date: ASAP We are seeking a Will Call Counter Salesperson for a temporary to hire opportunity with our client, a leader in plumbing, heating and industrial supplies! The Will Call Counter Salesperson will be responsible to provide sales and support to walk-in customers at our will-call sales counters, ensuring the highest levels of customer satisfaction.  The Will Call Counter Salesperson Job Duties

• Assist customers who purchase and/or pick up merchandise at the Profit Center.
• Process and fill Sales Orders generated at the sales counter.
• Ensure the customer signs and dates each Sales Ticket.
• Provide customers with reliable information regarding product specifications, pricing and availability.
• Keep counter areas and merchandise displays clean, neat, current, stocked and safely displayed.
• Ensure security and control is upheld at this primary point of customer contact.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
• Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
• Inform supervisor of inventory levels or stock depletions that could impact customer service levels.
• Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse and pulling orders for delivery.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

The Will Call Counter Salesperson job requirements:

• High school diploma or equivalent
• 1-2 years experience in customer service or counter sales; contractor sales preferred
• Knowledge of products sold in the Profit Center
• Outstanding customer service and verbal communications skills.
• Comprehensive knowledge of product; able to suggest appropriate related products for purchase.
• Able to build and maintain a positive working relationship with customers, vendors and co-workers.
• Identify customer needs, provide profitable solutions and close the sale.
• Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.
• Able to learn to operate warehouse material-handling equipment.
• Able to learn to operate and demonstrate hand tools.
• Add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
• Able to learn and operate (keyboard and mouse) the applicable software system (Eclipse, Mincron) used to process orders.
• Read, write, speak, and understand English.

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