Gena Monroy

Job Title: National Account Resolution Specialist (Immediate Need) 

National Account Resolution Specialist Pay Range: $26.50-$29.00 

National Account Resolution Specialist Schedule: Shifts will vary between a 5am-9am start time (Hybrid schedule: Mondays& Fridays remote, Tuesday-Thursday in the office)

• Will be required to work 1 Saturday per month.

National Account Resolution Specialist Start Date: December 2, 2024 

We are seeking National Account Resolution Specialists for a hybrid opportunity supporting the Collections department of a large, national Property Management organization. The National Account Resolution Specialist is responsible for managing the eviction process for any Resident that has not financially met the terms of their lease agreement. The National Account Resolution Specialist’s primary role is to be solution-oriented and assist residents in bringing their account into good standing or helping them relocate.

The National Account Resolution Specialist Responsibilities: 

• Ensure all residents are treated with dignity and respect in every interaction, while offering viable options to help navigate towards the best possible resolution

• Collaborate with team to achieve monthly delinquency goals

• Work with both internal and external customers to troubleshoot resident payment issues until resolution

• Effectively communicate and work with Accounting Department to ensure resident balances are accurate, and that any necessary adjustments are made and communicated in a timely manner to all parties

• Consistently inform all residents of payment policies, procedures, and their contract obligations

• Treat all internal and external customers in a fair and consistent manner, and in accordance with company policy

• Guiding Principles, Purpose Statement, Policies, and Fair Housing requirements

• Review all ledgers, notices, leases, and communications for accuracy prior to distribution

• Ensure Notice to Pay or Quit Process is completed in a thorough, consistent, and timely manner each month.

• Prepare eviction files on notices of non-compliance when needed

• Demonstrate knowledge of local and federal laws regarding notices, evictions, lockouts, etc.

• Communicate with residents daily/weekly during the eviction process, educating them on their options, fees, and the process expectations

• Collaborate with appropriate team to schedule Occupancy Checks when needed

• Actively manage eviction attorney to achieve resolution in a timely manner

• Effectively communicate any scheduled lockouts, skips, court dates, or return of possession dates/details to all appropriate team members

• Request Health and Safety Inspections when necessary to confirm condition of property when habitability questions arise during eviction/collections process

• Ensure all residents are moved out of appropriate systems in a timely manner and manage all necessary dashboard information/alerts

• Manage the Squatter Eviction process to ensure eviction of all unauthorized occupants are handled appropriately and in accordance with the law

• Complete all Action Items daily/weekly as assigned

The National Account Resolution Specialist Requirements: 

• High school diploma or GED
• Exceptional customer service skills with the ability to handle situations and issues proactively and persistently

• Strong organization and attention to detail 

• Must be comfortable with high call volume

• Prior experience in property management or collections preferred

• Strives to consistently meet and exceed service standards

• Excellent verbal communication skills required

• Knowledge of Yardi preferred, not required

If you believe you are a qualified candidate for our National Account Resolution Specialist role please click apply below to apply on our website!

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