Gena Monroy

Job Title: Customer Service Resident Experience Specialist (Immediate Need) 

Customer Service Resident Experience Specialist Pay Rate: $22.00 

Customer Service Resident Experience Specialist Schedule: Shifts start between 6am-9:30am Monday-Friday (Hybrid schedule Tuesday-Thursday in office, Monday & Friday work from home)

The Customer Service Resident Experience Specialist Start Date: 12/2/24

We are seeking Customer Service Resident Experience Specialists for a hybrid opportunity supporting the Customer  department of a large, National Property Management organization. The Customer Service Resident Experience Specialist is responsible to deliver exceptional customer service, ensuring that residents experience world class support and satisfaction. The Customer Service Resident Experience will be the primary point of contact for resident inquiries, concerns, and requests. The responsibility is to engage directly with customers, providing information and resolving inquiries related to our residents, including rent, maintenance, and other forms of assistance.

The Customer Service Resident Experience Specialist Responsibilities: 

• Communicate clearly, compassionately, and with empathy when speaking with residents and internal team members

• Demonstrates curiosity and a willingness to go above and beyond to offer an exceptional resident experience

• Handle inbound and outbound calls related to maintenance and various resident request involving their account

• Provide assistance, information, and support to residents regarding their queries, concerns, or requests

• Address and resolve resident issues, complaints, or inquiries effectively and in a timely manner

• Uphold a professional and courteous demeanor at all times, fostering a positive relationship with residents

• Resolve resident phone requests, ensuring satisfaction

• Log resident interactions and transactions, recording details of inquiries, complaints, and comments, via internal systems

• Answer a high volume of calls with the goal of resolving the residents needs

• Have a thorough understanding of the services offered to provide accurate information to residents

• Coordinate with the internal departments to find solutions and resolve matters

• Promptly follow up with the customer to ensure they are satisfied with your answer

• Ability to learn multiple computer software systems and accurately input information into the database

• Ability to work cohesively with co-workers both within and outside of the department

The Customer Service Resident Experience Specialist Requirements: 

?   High school diploma or GED

• Previous customer service or call center experience is a plus

• Excellent communication and interpersonal skills

• Ability to handle challenging situations with a positive attitude

• Excellent Customer Service skills required 

• Extremely organized 

• Detail oriented 

• Must be able to deal with situations and issues proactively and persistently  

• Excellent written and verbal communication skills required 

If you believe you are a qualified candidate for our Customer Service Resident Experience Specialist role please click apply below to apply on our website!

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