Beverly Church

Freight Forwarding Operations Manager — Urgently hiring in Cerritos, CA!

Job Title: Freight Forwarding Operations Manager

Pay: $93,000.00 - $98,000.00 per year Hours: 8 am - 5 pm (Monday to Friday) Start Date: ASAP

Looking for a dynamic career growth opportunity? Join a leading logistics company in Cerritos, CA, as a Freight Forwarding Operations Manager and take your expertise to the next level. This in-person role offers you a chance to lead critical ocean export and import operations, manage key customer accounts, and work with a collaborative team dedicated to excellence in freight forwarding.

As a Freight Forwarding Operations Manager, you'll be the heartbeat of our shipping process—overseeing international cargo movements, ensuring compliance with regulations, and driving operational success. You'll work closely with customers, customs brokers, warehouses, truckers, and overseas agents to coordinate seamless shipments, solve logistical challenges, and optimize costs. Your leadership will be vital in maintaining top-tier service standards and supporting company growth.

What You'll Do

As a Freight Forwarding Operations Manager, you will be responsible for:

• Managing end-to-end ocean import and export operations, including procurement, documentation, customs clearance, and delivery coordination.
• Acts as the primary point of contact for clients from quotation to billing, ensuring excellent service and clear communication.
• Ensuring all regulatory requirements are met and proper documentation — transit documents, customs clearances, invoices — are accurate and timely processed.
• Overseeing shipment pick-up, transfer, and delivery activities with internal teams and external partners.
• Preparing and verifying shipping documents such as arrival notices, bills of lading, and customs declarations with precision.
• Maintaining and developing effective procedures to ensure safety, organization, and efficiency within the operations team.
• Managing and mentoring staff, supporting onboarding, and fostering a collaborative team environment.
• Monitoring vendor fees and service quality, and regularly evaluating and selecting trusted partners.
• Assisting in preparing quotations and generating reports for clients to ensure transparency and satisfaction.
• Staying updated on Incoterms, export compliance, AES, and ISF filing procedures to ensure adherence to all regulations.
• Contributing to the financial health of the department by helping with P&L management and billing accuracy.

What You'll Bring

The ideal candidate for this role will have:

• At least 5 years of supervisory or managerial experience in NVOCC operations, with a strong focus on ocean and air freight import/export.
• Deep knowledge of customs regulations, documentation, and compliance standards.
• Proficiency in CargoWise or similar freight management software is essential.
• Excellent communication skills, both written and verbal, with the ability to handle frequent client interactions confidently.
• Strong organizational and multitasking abilities to thrive in a fast-paced environment.
• Ability to analyze situations, anticipate issues, and implement effective solutions proactively.
• Familiarity with export compliance, AES, ISF filings, and documentation requirements.
• Bachelor's Degree is a plus but not mandatory.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Resilience and professionalism under pressure, with a team-oriented mindset.

Why Join Us in Cerritos?

• Enjoy competitive hourly pay with comprehensive benefits including medical, dental, vision, and paid time off.
• Benefit from a supportive team environment and opportunities for professional development.
• Secure your future with our 401(k) plan, employer matching, and other retirement benefits.
• Relish the stability of working in a reputable, growing logistics company committed to employee success.

Location & Schedule:

This is an on-site position based in Cerritos, CA, working weekdays from 8 am to 5 pm.

Ready to Take the Next Step?

If you’re excited to elevate your career as a Freight Forwarding Operations Manager in Cerritos, CA, don’t wait—apply today or connect with our recruiting team to learn more. We’re hiring now!

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