Helpmates

Resident Support Manager — Urgently hiring in Huntersville, NC!

Job Title: Resident Support Manager

Pay: $28.00–$30.00 per hour Hours: Monday–Friday, 8:30 AM–5:00 PM Start Date: ASAP

Looking for a rewarding career in property management? Join our dynamic team as a Resident Support Manager in Huntersville, NC, and make a real impact on residents' lives every day. As a Resident Support Manager, you'll serve as the go-to person for residents, ensuring they have a seamless, positive experience from move-in to move-out. You'll collaborate with internal teams and provide top-notch service that promotes satisfaction, retention, and community engagement.

What You'll Do

As a Resident Support Manager, you will be responsible for: • Being the main point of contact for assigned residents and addressing their needs and concerns • Resolving resident escalations with professionalism and empathy • Coordinating move-in activities, including lease signing, onboarding, utility setup, and move-in follow-up • Assisting residents with transfer and move-out procedures to ensure a smooth transition • Monitoring resident satisfaction surveys and following up on issues promptly • Managing maintenance requests and ensuring timely resolution • Supporting lease compliance, HOA requirements, and effective communication with residents • Maintaining accurate resident records and processing transactions using Yardi or similar software • Preparing reports and working with teams to continuously enhance the resident experience • Ensuring compliance with Fair Housing laws and company policies

What You'll Bring

The ideal candidate for this role will have: • At least 2+ years of experience in property management, leasing, resident services, customer service, hospitality, or related fields • Excellent communication, customer service, and conflict resolution skills • Strong organizational skills with the ability to juggle multiple priorities effectively • Proficiency in Microsoft Office (Outlook, Word, Excel, Teams) • Ability to work independently while collaborating within a team environment • Residential property management experience (preferred) • Familiarity with Yardi or similar property management software (preferred) • Knowledge of Fair Housing laws and HOA compliance (preferred)

Why Join Us in Huntersville?

• Supportive team environment with growth opportunities • Competitive pay rates and benefits package • Enjoy a flexible hybrid work arrangement • Be part of a community-focused organization that values resident satisfaction

Location & Schedule

This position is a hybrid role in Huntersville, NC, offering a mix of remote work on Mondays and Fridays, with in-office presence Tuesday through Thursday. The schedule follows a standard weekday workweek.

Ready to Take the Next Step?

If you're ready to start a rewarding career as a Resident Support Manager in Huntersville, apply today or contact our recruiting team to learn more. Don't wait, we're hiring now!