Helpmates

Dispatch Support Associate – Urgently hiring in Cypress!

Job Title: Dispatch Support Associate

Pay: $20 - $22 per hour Hours: 7:00 am - 4:00 pm or 8:00 am - 5:00 pm Start Date: ASAP (Temporary project for 3-6 months)

Looking for a dynamic role that offers growth opportunities? Join Helpmates Staffing as a Dispatch Support Associate in Cypress, CA, and make an impact every day. This position provides a chance to work in a fast-paced environment supporting a leading equipment service provider, with potential for temp-to-hire based on performance and business needs.

As a Dispatch Support Associate, you’ll play a vital role in coordinating field technician schedules, ensuring timely service delivery, and delivering excellent customer support. You'll work closely with dispatch teams and managers to fulfill customer needs efficiently and accurately, helping drive operational success.

What You’ll Do:

As a Dispatch Support Associate, you will be responsible for:

• Opening new service calls and processing breakdown work orders promptly to ensure smooth operations.
• Dispatching technicians to customer sites using GPS and related tools to optimize travel and service efficiency.
• Keeping customers informed about service call status and updates according to company procedures.
• Prioritizing urgent, emergency, and after-hours calls, and following up to ensure resolution.
• Managing and updating systems related to service calls, including National Account and iTrack customers, maintaining accurate records and adherence to IVR procedures.
• Receiving and communicating reports of accidents involving company equipment and vehicles to relevant personnel swiftly.
• Maintaining a list of customer trucks that will not be repaired within 24 hours, and keeping customers updated on repair progress.
• Reviewing customer-specific billing notes to ensure accurate invoicing prior to opening work orders.

What You’ll Bring:

The ideal candidate for this role will have:

• 1-2 years of dispatch experience or related roles.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Proficiency in Microsoft Office Suite and similar software.
• Ability to interpret safety rules, operational instructions, and manuals effectively.
• Demonstrated ability to build effective working relationships across teams and departments.
• Flexibility to work off-hours, including potential mandatory Saturdays, based on business needs.
• Willingness to assume additional responsibilities as required.

Why Join Us in Cypress, CA?

• Enjoy a supportive team environment with opportunities for career advancement.
• Competitive pay with the potential for permanent placement.
• Gain experience supporting a leading equipment service provider with a focus on customer satisfaction.
• Work in a professional setting committed to safety and operational excellence.
• Benefits offered upon permanent hire may include health coverage, retirement plans, and more.

Location & Schedule:

This position is on-site in Cypress, CA, and offers shifts from 7:00 am to 4:00 pm or 8:00 am to 5:00 pm. This role may require flexibility to work off-hours or Saturdays as needed.

Ready to Take the Next Step?

If you’re ready to start a rewarding career supporting a dynamic team in Cypress, apply today or contact our recruiting team to learn more. Don’t wait — we’re hiring now!

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