Helpmates

Join a Growing Financial Team as a Virtual Branch and Contact Center Specialist in Los Angeles! — Urgently hiring

Job Title: Virtual Branch and Contact Center Specialist

Pay: $22 per hour Hours: Mon-Fri, 8:30 am - 5:00 pm Start Date: ASAP

Looking for a rewarding role with career growth opportunities in the vibrant city of Los Angeles? Join a reputable financial institution as a Virtual Branch and Contact Center Specialist and enjoy the chance to enhance your customer service skills in a dynamic, team-oriented environment. This fully on-site position offers the opportunity to support customers through innovative digital channels, delivering exceptional service while building your career in banking.

As a Virtual Branch and Contact Center Specialist, you will be a vital part of the customer support team, utilizing live chat, video, and phone channels to deliver seamless banking experiences. Your role involves resolving customer inquiries, assisting with online account management, and ensuring smooth transaction processes—all within a professional and supportive workplace.

What You’ll Do:

• Deliver high-quality customer service through digital channels, including live chat, video calls, and phone support for both business and individual clients.
• Assist customers with online account openings, mobile banking setup, and debit card services, ensuring a positive user experience.
• Troubleshoot and resolve technical customers' issues related to transactions, account access, and banking products.
• Monitor and verify online account openings, maintaining accuracy and compliance with banking policies.
• Conduct follow-up calls to confirm customer satisfaction, promote banking products, and identify opportunities for growth.
• Schedule appointments for account assistance, onboarding, or related services.
• Keep detailed records of customer interactions and follow-up activities to ensure thorough documentation.
• Support regulatory compliance by completing required training related to banking laws and policies, including BSA, OFAC, Regulation E, and ACH rules.
• Assist with identity verification and review reports for suspicious activities, escalating issues appropriately.
• Maintain reliable attendance and adherence to bank policies and federal regulations.

What You’ll Bring:

• High school diploma or equivalent; previous banking or contact center experience preferred.
• Knowledge of banking products, services, and relevant federal regulations.
• Familiarity with core banking platforms like FIS or similar systems is a plus.
• Strong verbal and written communication skills.
• Ability to work independently and collaboratively within a team environment.
• Exceptional organization and attention to detail.
• A customer-focused attitude with a passion for delivering outstanding service.

Why Join Us in Los Angeles?

• Competitive hourly pay of $22, with opportunities for career advancement.
• Be part of a supportive, innovative team committed to customer satisfaction.
• Gain valuable experience in banking operations and regulatory compliance.
• Work full-time in a professional on-site environment in the lively city of Los Angeles.
• Grow your career within a respected financial organization offering ongoing development.

Location & Schedule:

This is an on-site position based in Los Angeles, CA, working Monday through Friday from 8:30 am to 5:00 pm.

Ready to Take the Next Step?

If you’re ready to launch your career as a Virtual Branch and Contact Center Specialist in Los Angeles, apply today or contact our recruiting team to learn more. Don’t wait—we’re hiring now! #HSSB