Helpmates

Are you a detail-oriented professional with experience in customer service within a warehouse or logistics environment? We are seeking a Customer Service Representative to join our team and support key operations for a growing logistics company. This is a temp-to-hire position with the potential to transition into a permanent role based on performance and business needs.

• Provide exceptional customer service in a warehouse, 3PL, or logistics setting.

• Coordinate with clients and retail buyers to ensure smooth order processing and fulfillment.

• Manage documentation, track shipments, and ensure follow-through from order to delivery.

• Ensure compliance with routing guides and vendor requirements for major retailers such as Kroger, Five Below, Hobby Lobby, Walmart, and others.

• Resolve issues promptly and maintain clear, professional communication across teams and partners.

• Previous experience in a warehouse, 3PL, or logistics customer service role.

• Familiarity with retailer routing guides and compliance standards.

• Strong verbal and written communication skills.

• Proficiency in managing order processing systems and related documentation.

• Ability to thrive in a fast-paced, deadline-driven environment.

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