Helpmates

Job Title: Data Entry Specialist – Manufacturing Industry

Location: Buena Park, CA

Start Date: ASAP Shift Hours: 7:00 AM – 3:30 PM (8-hour shift) Pay Rate: $21.00 – $25.00/hr (based on experience & Knowledge) Length: Temp-Hire Overview:

We are seeking a Data Entry Specialist to support our operations in the manufacturing sector. The ideal candidate will possess strong data entry skills, a solid understanding of manufacturing processes, and exceptional customer service abilities, talking with customer and using our client portals.

Key Responsibilities:

• Data Entry & Order Processing:

  Accurately input and update purchase orders (POs), sales orders, and inventory data into our enterprise resource planning (ERP) system.

• Customer Interaction:

  Serve as the primary point of contact for customer inquiries via phone and email. Provide timely and professional responses to questions regarding order status, product availability, and delivery timelines.

• Documentation & Reporting:

  Maintain organized records of customer interactions and transactions. Generate and distribute daily reports on order status and inventory levels.

• Collaboration:

  Work closely with the sales, production, and logistics teams to ensure seamless order fulfillment and customer satisfaction.

• Problem Resolution:

  Identify and address any discrepancies or issues in orders, working proactively to resolve them in a timely manner.

Qualifications:

• Experience:

  Minimum of 3 years in data entry or customer service roles, preferably within a manufacturing or industrial setting. Experience with ERP systems is a MUST.

• Skills:

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)

• Strong typing and data entry skills with attention to detail

• Excellent written and verbal communication abilities

• Ability to manage multiple tasks and prioritize effectively

Education:

High school diploma or equivalent required; additional certifications in office administration or customer service are advantageous. Preferred Qualifications:

• Experience in sales or order management within the manufacturing industry.

• Familiarity with customer portals and online order systems.

• Knowledge of manufacturing terminology and processes.

 

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