Helpmates

Helpmates is seeking an experienced Customer Service Sales Account Manager with a strong background in order processing for the aerospace industry. This role involves creating orders for the shop floor, updating portal systems, communicating with engineers on quotes, and requesting quotes. Pay: $30 – $35/hour Schedule: Monday – Friday, 7:00 AM – 4:00 PM some overtime may be required Location: Buena Park Job Duties:

• Responsible for tracking and fulfillment of “RP” (Repeat Production) quote opportunities. This includes expediting, estimating, outside processing quotes, lead-times, and run rates from the foundry and the machine shop. (Goal: 48 hour quote from time RFQ is received)
• Coordinates successful processes and procedures as well as sales strategies with the inside team to support monthly and annual bookings goals.
• Personally handles key accounts to assure customer satisfaction.
• Responsible for establishing culture, policies and procedures to foster customer satisfaction and repeat business.
• Responsible for response and resolution to customer complaints.
• Responsible for building customer relationships within the customer service department to increase customer retention and provide opportunities for value added selling and increased market share.
• Responsible for developing procedures and tracking workload to assure that all orders are entered promptly and accurately. (Goal: 48 hours from receipt)
• Track and report weekly, the status of all open “RP” RFQ’s to the Sales Manager /Vice President.
• Provide monthly forecast of “RP” bookings based upon blanket order patterns of key accounts.
• Advise Sales Manager / President if and when assistance may be required to service customers in a timely manner.
• Provide information to support development of and implement pricing strategies as directed by the Sales Manager / President
• Understand the POC (Point of Control) production schedule and quote accordingly (price & lead-time)
• Attend necessary management, sales, production, DSP’s, (Divisional Strategic Plan) and ISO meetings
• Support the Annual Profit Plan and forecast process on an as needed basis
• Understand and improve all documented procedures relating to the sales department along with the Purchasing department
• Working knowledge of contracts terms and conditions
• Works with Sales Manager / Vice President on special projects or new responsibilities as required
• Other duties as assigned

EDUCATION AND/OR EXPERIENCE REQUIRED:

• Strong Excel skills, including proficiency with pivot tables and VLOOKUP (candidate will be tested)
• Five years of sales and customer service experience in a manufacturing environment, preferably within the aerospace industry.
• Excellent written and verbal communication skills
• Excellent computer skills
• Negotiating skills
• Ability to lift 25 lbs 
• High School Graduate, Four year college degree preferred

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