Helpmates

Helpmates Staffing is seeking a skilled and organized Dispatcher to support a leading equipment service provider in Cypress, CA. This is a project-based opportunity to start, with strong potential for temp-to-hire based on performance and business needs. The Dispatcher plays a crucial role in ensuring timely, efficient field technician scheduling and top-tier customer service. Pay Rate: $21 - $23/hr. Depending on experience  Schedule: 7:00 am - 4:00 pm  or 8:00 am - 5:00 pm  Duration: 2 -3 month project , potential temp to hire Job Duties: 

• Opens new service calls and breakdown work orders
• Dispatches technicians to customers utilizing GPS and related services to accomplish efficient dispatch
• Keeps customers informed of current service call status in accordance with procedures
• Prioritize urgent, emergency and after hours calls and follow through to resolution
• Prioritize and follow up on all National Account and iTrack customers, maintain and update systems as it relates to service calls and statuses and adhere to and maintain all IVR procedures and reporting
• Receive reports of accidents involving company's equipment and vehicles and promptly communicate information to appropriate personnel for action
• Maintain list for customer’s trucks that will not be repaired within a 24-hour timeframe and keep customer informed of repair progression
• Closely review customer specific and/or any special billing notes prior to opening work orders to ensure accurate and correct billing

Requirements:

• 1-2 years dispatch experience required
• Excellent written and verbal communication skills
• Excellent Organizational Time Management skills
• Proficient in Microsoft office Suite and similar software 
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
• Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments
• Must be willing to work off-hours as specific needs dictate, this may include mandatory Saturdays due to business needs
• Willing to assume more responsibility as required