Helpmates

Job Title: Senior Account Manager (Immediate Need)

Pay Range: $80,000 -$100,000

Work Hours: 8:00am-5:00pm, Monday-Friday 

Start Date: ASAP

We are seeking a Senior Account Manager for a direct hire opportunity with our client, a leader in surety bonds located in Riverside, CA! The Senior Account Manager role we are looking to fill is to underwrite new appeal bond opportunities we receive from our clients which includes taking incoming calls, evaluating the client’s situation such as the size of judgment and financial resources, coming up with options for obtaining the bond based on the factors involved, and negotiating terms with our surety companies.

The Senior Account Manager position requirements:

• Knowledge: No prior surety experience is required. An advanced 4-year degree (often in business) can be very helpful for this position, but it is not absolutely necessary. At a minimum, it requires a general business understanding in the areas of accounting, finance, law and economics. Account management and underwriting training will be provided.

• Skills: Attention to detail, the ability to meet deadlines, planning ahead and anticipating customer needs, follow through, organization, excellent communication, the ability to make independent judgements on the credit worthiness of customers, problem solving, creativity in finding solutions, negotiation skills to represent the customer and surety, and relationship building. 

• Effort: The position can be fast paced at times during high-volume periods, requires juggling multiple tasks and meeting important deadlines. It requires the ability to stay calm under pressure, maintain accuracy, and meet deadlines. Using judgment to prioritize items and to know when to ask for assistance from team members to meet deadlines is critical. The ability to focus on in-depth analysis and switch back and forth between fast paced and more methodical work is key. 

• Responsibility: The most important aspect of the Senior Account Manager’s role is to retain and strengthen the customer relationship through serving their needs while making prudent underwriting decisions to help the sureties manage risk successfully.

• Working Condition: This position is not remote and will be 100% onsite. The work hours are  generally 8am to 5pm, but there are times where longer hours are required to meet a customer’s needs. There are meetings during and after normal business hours, occasional travel to customers typically in Southern California, and associations event participation. 

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