Helpmates

Job Title: RMA Order Processor  (Immediate Need)

RMA Order Processor Pay Range: $21.00-$23.00 RMA Order Processor Schedule: 8am-5pm Monday-Friday RMA Order Processor  Start Date: ASAP

We are seeking an Order Processor  for a contract opportunity with our client in Irvine, CA! The Sales Order Processor is responsible for delivering a high level of customer service and first point of contact processing Warranty RMA parts orders for domestic and international regions that are generated by our Technical Support teams.  

The OrderProcessor  position requires investigating exceptions, responding to timely requests, and changing and altering orders per technical support requests. 

The Sales Order Processor responsibilities:

• Process domestic and international Warranty Parts – RMAs using an SAP computer system.  Average order processing is 6K per month with an average of 8K quantity lines.  Each order requires processing within 2 minutes.

• Work with Technical Support staff to review the accuracy, pull more customer contact information, and may need to request a new order as appropriate.

• Prepare FedEx shipping labels for shipping and return label processing using a Zebra FedEx Parcel printer.

• Prepare and upload commercial invoices onto FedEx Ship Manager.

• Update annual pricing via FedEx Ship Manager.

• May on occasion supplement part numbers due to back order items. 

• Comply with and maintain Warehouse cut-off times.

• Answer telephone hunt group calls relating to Warranty Order shipping inquiries from customers. 

• Work with FedEx Domestic and International teams to resolve shipping issues related to non-deliverable locations, address corrections, and lost or damaged shipments.

• Files FedEx Parcel Claims and follows up with the customer for resolution.

• Act as a liaison between 3rd party shipping companies.

• Enforce departmental return policies and seek advice and/or from the Returns Administration team.

• Produce nightly RMA reports to Tech Support Manager, and Account Mgmt. team leaders.

• Maintain proper updates and filing of orders and shipping documents. 

• Respond to customer inquiries by fax, phone, and email.

• Report any back orders, shortages, and escalations to Acct. Mgmt., Technical Support Supervisors, and Warehouse Purchasing teams for resolution.

• Proofread orders and correct any discrepancies.

• Report daily shipping discrepancies, shipping details, and escalations.

• Assist with the Sales Order team as a backup with other administrative duties as required.

The Order Processor requirements:

• High school diploma or general education degree.

• Must have 1-2 years of shipping parcel orders, office experience, and order processing.

• Basic proficiency in MSWord, Excel, and Outlook.

• Accurate data entry and typing skills

• Excellent organization, communications, and attention to detail skills.

• Strong customer service, interpersonal, and follow-up skills.

• FedEx Ship Manager and UPS Worldship Software.

If you believe you are a qualified candidate for our RMA Processor  role, please click apply below to apply on our website!

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