Helpmates

Job Title: Customer Service Order Processor (Immediate Need)

Customer Service Order Processor Pay Range: $21.00-$23.00

Customer Service Order Processor: 8:00am-5:00pm, Monday-Friday 

Customer Service Order Processor Start Date: ASAP

We are seeking an Customer Service Order Processor for a temporary opportunity with our client, a leader in hot water systems! The Customer Service Order Processor will be responsible to provide regular dialogue and positive support with customer accounts, wholesalers, sales reps., and sales managers. The Customer Service Order Processor will promote the full range of products to interested customers and help them to identify their needs as well as instructing them through product information. 

The Customer Service Order Processor responsibilities: 

• Answer telephone calls; provide product information, pricing, part numbers, model numbers, and UPC and product description
• Provide delivery, tracking, proof of deliveries, and order confirmations via email, telephone, fax or EDI.
• Respond to customer inquiries and provide a speedy and thorough resolution to customer issues and problems
• Back up to Receptionist for breaks and lunch hours including time off; coordination of time off required
• Responsible for confirming purchase orders from customers/wholesalers using our SAP system
• May participate in assisting with Audits, and file documents onto network server

The Customer Service Order Processor requirements:

• High School graduate
• 3-5 years customer service experience, answering telephone calls within a call center environment
• SAP or CRM experience.
• Effective, extraordinary, advanced customer service and communications skills, ability to prioritize, multitask, have great organizational and verbal and written communications skills
• Good conflict resolution, customer retention and satisfaction skills
• Proficient in Microsoft Word, Excel, Outlook, and Internet searching
• Interpersonal, ambition, strong work ethics, a willingness to learn and self-motivated
• Excellent listening, negotiation and telephone skills. Friendly, passion to help others
• FedEx and Freight logistic shipping. Experience in quoting and creating bills of ladings, and commercial invoices
• Excellent ten key by touch, and 65 WPM and numerical data entry skills

#HSIR