Helpmates

Job Title: Associate Complaint Management Specialist

Pay: $30 - $32 hourly Start Date: ASAP Schedule: 8:30am-5:00pm Monday-Friday We are seeking an Associate Complaint Management Specialist for a temporary to hire opportunity with our client, a local aerospace organization located in Irvine, CA!! The Associate Complaint Management Specialist is responsible for supporting the required event reporting and investigation of all medical device complaint-related procedures, in accordance with applicable laws and regulations. This Complaint Management Specialist position is located in Irvine, CA! The Associate Complaint Management Specialist job duties:

• Records and evaluates complaint submissions.
• Communicates with territory managers and clinical specialists to acquire relevant complaint information.
• Coordinates with internal departments (Customer Service, Regulatory Affairs, Quality Assurance, Medical Affairs, Manufacturing and R&D) to incorporate vital input into complaint reports.
• Records and provides regulatory reportability decisions on complaints.
• Ensures timely processing of complaints.
• Generates and submits medical device event reports to appropriate authorities and government agencies as required by applicable laws and regulations.
• Responds to inquiries regarding medical device report submission associated with device malfunction or serious injury.
• Involved in activities to prepare for audits and inspections.
• Receives returned goods and decontaminates if necessary.

The Associate Complaint Management Specialist job requirements:

• High School Diploma or Equivalent.
• Bachelor’s degree or higher preferred.
• 4+ years related work experience
• Knowledge of medical terms associated with sacral neuromodulation procedure and Medical Device
• Reporting regulations.
• Exceptional organizational skills and attention to detail.
• Able to perform job function with minimal supervision and work independently.
• Display flexibility and a positive outlook in handling new processes, technology and general change.

If you believe you are a qualified candidate for our Associate Complaint Management Specialist, please click apply below to apply on our website!

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