Helpmates

Helpmates is seeking an experienced Ocean Import Specialist in the city of Cerritos. We are looking for someone who is bilingual in English and Chinese. In this role, you will be responsible for managing ocean freight shipments, coordinating with carriers, handling import documentation, ensuring compliance with regulations, and working closely with customers and customs brokers to ensure timely and accurate deliveries. Schedule: 8:00 am - 5:00 pm  Pay Rate: $25/hr.  Job Duties 

• Maintain email communications and documentation (e.g., HBL, MBL, ISF, P/L, C/I, 3461, 7501 ABI) in the job file.
• Perform credit checks and escalate issues as needed per company policy.
• Ensure company quotes, including cost and sell rates, are on file.
• Regularly organize and accurately file physical and electronic documents.
• Record all actions in the job files.
• Monitor requests and confirm receipt of documents (e.g., A/N, invoices).
• Respond to all emails within the same working day.
• Communicate professionally via phone, email, and fax, following company etiquette.
• Update clients and overseas agents on import statuses, ensuring updates are sent at least 3 days before arrival.
• Ensure BOL’s are surrendered, and express release or originals are provided.
• Advise customers on arrival, clearance, and delivery schedules via email.
• Resolve customer issues independently.
• Submit Customs Clearance to the brokerage team 5 days before arrival.
• Request competitive delivery rates and maintain communication with carriers/vendors.
• Update delivery schedules and inform all involved parties.
• Maximize profitability while being cost-conscious.
• Ensure cost and sell rates are updated in the system.
• Complete and issue invoices within 5 days of delivery.

Requirements

• Minimum of 2 years of freight forwarding experience
• 2 years experience using Cargowise software
• Must speak and write Chinese
• Experience in Logistics, and all aspects of ocean import
• Strong account management experience
• High level of responsibility
• Good written and oral communication skills
• Must have good knowledge and experience in ocean import process and documentation.
• Team player with proven ability to work under pressure and maintain a good attitude.
• Must be self-motivated, able to work in a team and independently
• Must be detail oriented, have the ability to multitask and meet deadlines
• Must have a good sense of urgency
• Able to effectively resolve issues

BENEFITS 

• 401(k)
• 401(k) matching
• Dental Insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

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