Helpmates

Job Title: Air Export Agent 

Location: Cerritos, CA

Schedule: Monday to Friday, 8:00 AM - 5:00 PM Pay Rate: $23 - $25 (Depending on experience) Candidate MUST have one year of Cargo wise and Air Export Experience.

Position Overview:

We are seeking an experienced Air Export Agent to join our team. The ideal candidate will have at least one year of experience with CargoWise and Air Export operations, with a proven ability to manage export documentation, customer communication, and process efficiency.

Interviews will be conducted over the phone.

Key Responsibilities:

• Candidate MUST have one year of Cargo wise and Air Export Experience.

File Management:

• Open and maintain export files with complete documentation, including HBL, MBL, P/L, C/I, ITN filings, and other relevant records.
• Perform credit checks in compliance with company policies and escalate irregularities.
• Send draft BOLs to agents and customers for approval.
• Ensure all internal communications, cost quotes, and sell rates are recorded in job files.
• Maintain accurate, tidy, and up-to-date filing (physical and electronic).
• Dispatch pre-alerts for air shipments (day before uplift) and ocean shipments (two days after departure).

Customer and Vendor Communications:

• Monitor and address emails from overseas offices, vendors, and customers promptly.
• Respond to all customer inquiries and issues within the same working day.
• Build and maintain strong relationships with customers, agents, and service providers by maintaining professional communication standards.

Operational Procedures:

• Update export statuses and notify overseas agents and customers upon departure.
• Ensure timely couriering of original documents.
• Assist customers with booking confirmations, pickup schedules, and departure details.
• Independently resolve customer issues and provide updates through delivery confirmation with proof of delivery (POD).

Pickup Arrangements:

• Request and negotiate competitive pickup rates.
• Maintain effective communication with carriers and vendors for scheduling.
• Keep all stakeholders informed of pickup schedules.

Invoice Processing:

• Maximize file profitability while being cost-conscious.
• Verify and update cost and sell rates in the system.
• Issue invoices to customers within five days of shipment departure.
• Address and resolve finance-related matters promptly, including vendor and client invoices.

Qualifications:

• Required: At least 1 year of CargoWise experience and Air Export operational knowledge.
• Strong organizational skills with attention to detail and accuracy.
• Excellent written and verbal communication skills, including professional email etiquette.
• Ability to handle multiple tasks and work efficiently under deadlines.

Benefits:

• Opportunity to work in a dynamic and professional environment.
• Enhance your career in logistics and customer service.

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