Helpmates

Logistics - Long Beach, California Pay: $24.00 - $26.00  Temp-to-hire 

Logistics - Long Beach, California

Our client is seeking a Logistics /Sales Ops Coordinator to join their team in the Long Beach distribution center.  The Logistics /Sales Ops Coordinator’s main responsibility is processing inbound and outbound shipments to our wholesale customers as well as E-Commerce orders and ensuring that any delays are addressed and corrected immediately so as to not negatively affect our customer’s experience. This includes working within our ERP and WMS in order to allocate, process, and generate orders/work for our wholesale and e-commerce order building, communicating directly with our Customer Service team to resolve any issues with orders, and ultimately ensure that our same-day shipping promise to our customers is upheld. This position is a key role that requires excellent attention to detail, problem solving skills, great communication, and outstanding work ethic.  The ideal candidate should be familiar with shipments to large, national retailers, with experience managing a team. This is a full-time, on-site role. This is NOT a remote role. 

 Job Responsibilities:

• Ensure orders are processed in a timely manner every day so as to not delay production.

• Complete end of day processing to ensure customers receive their shipment tracking information.

• Upload shipment tracking manually and in a timely manner for customers that require this.

• Coordinate UPS, FedEx, and other carriers or drop trailers as needed (both Ground and Expedited).

• Manage reporting to verify all e-commerce orders have been fulfilled in a timely manner.

• Research and resolve any errors or issues delaying order fulfillment.

• Answer inquiries from our Customer Support team on customer orders in a timely manner.

• Maintain excellent interdepartmental communication.

   

Qualifications:

• Bachelor's degree.

• 1-3 years of logistics experience preferred. 

• Experience with ERP and WMS systems, Fedex/UPS software.

• Ability to efficiently work independently with little direct supervision, as well as in a team environment.

• Good spoken and written communication.

• Ability to work under pressure and meet tight deadlines.

• Attention to detail with strong organizational skills.