Helpmates

Job Title: Repair Services Technician (Immediate Need)

Repair Services Technician Pay: $19.69-$26.25

Repair Services Technician: Monday - Friday 7:30am- 4:30pm

Repair Services Technician Start Date: ASAP

 We are seeking a Repair Services Technician for a long term position with our client, a leading designer and manufacturer of power testing instruments and systems located in Lake Forest, CA. The Repair Services Technician will interface with the Service Repair Manager to determine if the issue is within design specification, is a design flaw, or is being used for the proper application to validate under warranty or out of warranty status of repairs, and conduct the repair, calibration, cleanup and final testing of these units. The Repair Services Technician  must be able to absorb and understand applications such as LEDs, electric cars, fuel cells, power supplies, battery regen systems etc. 

The Repair Services Technician Responsibilities:

• Ensure RMA repairs and calibrations are completed per 8-10 day repair goals.

• Ability to analyze and diagnose technical issues per designs and specifications of equipment serviced.

• Assist Service Repair Manager in material control and planning functions to support Repair Process.

• Maintain and improve on department Key Performance Repair Indicators (KPI’s).

• Handle escalated customer issues replicating customer setup to ascertain problem

• Read schematics, apply electrical/electronic principles and troubleshoot instruments to board or component level where applicable to the support team of Service Technicians.

• Understand and apply AC theory to customer issues involving AC power test instruments duplicating customer setups to assess issue

• Ability to run Calibrations functions on a variety of instruments and equipment.

• Maintain a clean, organized and professional work environment, with Safety as the key focus.

• Diligent in solving and following up on customer issues

• Effective time management in an effort to meet or beat resolution time

• Work within prescribed electrical safety rules established by OSHA and Quality guidelines

The Repair Services Technician Qualifications:

• 3-4 years or more experience in AC power electronics 

• AA or Bachelor’s degree, desired

• Ability to work in a fast moving Repair Lab with a lab team.

• Working knowledge of electrical instrument calibration for power, medical and battery systems.

• Working knowledge of inventory management and control is required to perform daily repair tasks.

• Capacity to work under tight or shifting deadlines and adhere to procedures

• Professional level verbal and written communication skills. 

• Detail Oriented.

• Proficient in MS Office, and basic computer skills.

If you believe you are a qualified candidate for this Repair Services Technician position, please apply below on our website! 

#HSIR