Brandon Schabbel

Customer Service Advocate - Member Services - Bilingual Spanish HealthCare Support is actively seeking an Customer Service Advocate - Member Services - Bilingual Spanishto fill an opening. Daily Responsibilities for Customer Service Advocate - Member Services - Bilingual Spanish:

• Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints.
• Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution
• Maintains performance and quality standards based on established contact center metrics
• Monday to Friday 8AM - 4:30PM/ REMOTE

Required Qualifications for Customer Service Advocate - Member Services - Bilingual Spanish:

• HS Diploma/GED
• Must be Bilingual in Spanish 
• 2+ years recent Healthcare exp - does not have to be a call center environment
• Experience engaging with members (high volume calls - 50+)
• Strong communication and computer skills (must multitask in 3+ systems -Access data base, Webex to dial out, Omni – member services systems to see alt phone numbers/who PCP is/gather info about member/address, teams, Outlook, Word (where the scripts will be))

Preferred Qualifications for Customer Service Advocate - Member Services - Bilingual Spanish:

• Experience interacting with members and/or providers in a contact center environment
• MCO experience

Benefits for Customer Service Advocate - Member Services - Bilingual Spanish:

• Health Insurance
• Dental Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• Access to Investment Accounts
• Career and educational tools within our Ingenovis ACT (advocacy) Program

Pay Details: $20/Hour Interested in Being Considered? If you are interested in applying to this position, please click Apply Now for immediate consideration. For additional questions, you may contact us at [email protected]. Please include your phone number, Job Title, and location and our recruiters will reach out. Healthcare Support Staffing, LLC is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.