Alexandria Dumont

Your Next Opportunity Is Here — Urgently Hiring Provider Services Representatives in Portland, ME!

Job Title: Provider Services Representative

Pay: $19.22 – $24.88 per hour Hours: Full-time, 40 hours per week (Monday–Friday, 8:00/8:30 AM – 4:30/5:00 PM) Start Date: ASAP

Looking for a professional role in health care administration where you can make a difference through service and support? Join a mission-driven, not-for-profit health care organization as a Provider Services Representative in Portland, ME, and help ensure providers have the information and assistance they need to deliver excellent care to their patients.

As a Provider Services Representative, you’ll respond to provider inquiries related to coverage, claims, and billing while ensuring accuracy, timeliness, and professionalism in every interaction. You’ll work closely with diverse teams within the organization to deliver solutions that reflect our core values of trust, respect, and service.

What You’ll Do

As a Provider Services Representative, you will be responsible for:

• Answering verbal, written, and electronic inquiries from providers regarding coverage, claims, billing, and payments.
• Providing accurate information and educating providers about program policies and procedures.
• Handling incoming calls and ensuring timely resolution of all inquiries.
• Coordinating with internal departments to address and resolve provider issues effectively.
• Staying current with updates, policies, and procedures through internal systems.
• Documenting provider interactions thoroughly and accurately.
• Delivering professional, courteous, and friendly service to both internal and external customers.

What You’ll Bring

The ideal candidate for this role will have:

• A high school diploma or equivalent.
• At least 3 years of customer service experience (health care or call center preferred).
• Medical billing experience (preferred).
• Strong computer skills and data entry proficiency with high accuracy.
• Ability to talk and type simultaneously.
• Excellent communication, listening, and problem-solving skills.
• Strong organizational skills and the ability to multitask effectively.
• A professional, calm, and adaptable demeanor under pressure.
• Demonstrated commitment to values of trust, respect, teamwork, and service.
• U.S. citizenship (may be required for government trustworthiness clearance).

Why Join Us in Portland?

• Meaningful work supporting providers and improving community health outcomes.
• Flexible work environment with remote capability and occasional on-site collaboration.
• Affordable health and prescription coverage with no waiting period.
• Comprehensive benefits offered once hired permanently.
• Referral Bonus Program — earn extra cash for successful referrals.

Location & Schedule

This position is based in Portland, ME, with remote flexibility and occasional on-site work required. Work hours are Monday–Friday, 8:00/8:30 AM – 4:30/5:00 PM.

Ready to Take the Next Step?

If you’re ready to start a rewarding career as a Provider Services Representative in Portland, ME, apply today or contact our recruiting team to learn more. Don’t wait — we’re hiring now!