Lindsey Norton

Job Title: Help Desk Technician – Urgently Hiring

We are seeking a Help Desk Technician for a full-time, in-office position for our client, a leading provider of Managed IT Services located in Brunswick, Maine. The Help Desk Technician will play a vital, front-line role in delivering technical support to end users across various clients. The Help Desk Technician ensures timely problem resolution, clear communication, and effective documentation. This is a customer-facing position in a fast-paced IT support environment, located in Brunswick, Maine.

As a Help Desk Technician, you will be responsible for:

• Providing front-line technical support to end users on system and application issues

• Identifying, researching, troubleshooting, and resolving software and hardware problems

• Coordinating with engineering teams, client IT staff, and third-party vendors

• Updating and maintaining accurate documentation in the Client Documentation database

• Assisting with client training on new software and technologies

• Escalating unresolved technical issues as appropriate

• Adhering to strict confidentiality standards regarding client data and systems

• Supporting continuous team improvement efforts, including automation and process enhancements

• Managing the organization and cleanliness of the IT lab/workshop

The ideal candidate for this role will have:

• Education: Associate degree or equivalent technical training in IT or related field

• Experience: Minimum 1–2 years in a Help Desk or technical support role

• Specific Skills: Proficiency in troubleshooting software/hardware/network issues, familiarity with remote support tools, and experience with documentation systems

• Personal Characteristics: Strong communication and customer service skills, problem-solving mindset, ability to work both independently and as part of a team

• Certifications (Preferred): CompTIA A+, Network+, or equivalent

• Physical Abilities: Ability to remain seated for extended periods, occasional lifting of computer equipment

Benefits:

• Enjoy affordable health and prescription coverage with no waiting period

• Medical Insurance

• A fun and dynamic company culture

Ready to take the next step? Apply now for this Help Desk Technician role in Brunswick—or contact us to learn more! #BSCT