Jamie Rice

The Customer Service Representative serves as a key liaison between the company, customers, sales representatives, and various internal departments such as Engineering, Manufacturing, and Accounting. This role requires excellent communication and multitasking abilities to process quotes, sales orders, warranties, and provide timely customer support. Experience with CRM/ERP systems (Salesforce, Epicor) and international orders is a plus.

Details:

• Hourly Rate: $20-$23 (based on experience)

• Schedule: Full-time, Monday-Friday

• Location: Onsite in Sanford, ME

Key Responsibilities:

• Field incoming calls and online inquiries from customers, service technicians, and sales teams.

• Process quotes, purchase orders, and warranty calls.

• Log call data and order information into CRM/ERP systems.

• Collaborate with engineering and other teams to resolve customer inquiries and issues.

• Maintain product knowledge and ensure accurate order fulfillment.

• Support sales representatives and customers with timely product information.

• Adhere to company quality assurance and customer satisfaction standards.

Qualifications:

• Associates degree preferred.

• 5+ years of customer service experience preferred.

• Strong communication skills (verbal and written).

• Experience with international orders/contracts is a plus.

• Proficiency in Microsoft Office and CRM/ERP systems (Salesforce, Epicor).

• Ability to multitask, stay organized, and work under pressure.

Benefits:

• Health and prescription coverage (while on assignment through Bonney)

• Benefits offered by the employer once hired permanently

• Ask us about our $$Referral Bonus Program$$

If you meet the qualifications and are interested in this Customer Service Representative position, please apply or contact us today! #BSCP