Bonney Staffing

Job Title: Temporary Customer Service Specialist Urgently Hiring!  Pay: Commensurate with relevant experience, education, and certifications, starting at $17.49 Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. (1 hour unpaid lunch) Start Date: ASAP We are seeking a Temporary Diabetic Team Customer Service Specialist for a temporary position covering medical LOAs for our client, a leading healthcare provider located in Auburn, Maine. This is a temporary position with the potential for future opportunities. The Customer Service Specialist will be responsible for delivering exceptional service to diabetic customers and processing orders efficiently and accurately. You’ll play a key role in supporting our client's team while providing the highest level of customer service to patients and healthcare professionals. As a Temporary Customer Service Specialist, you will be responsible for:

• Accurately receiving and processing diabetic customers' resupply orders in a timely, efficient, and courteous manner.
• Providing an exceptional level of service by answering customer inquiries and order requests through phone calls and emails.
• Renewing prescriptions by accurately documenting and processing requests in the patient management system.
• Ensuring compliance with regulatory and insurance policies and procedures in all customer interactions.
• Communicating effectively with supervisors regarding customer status or environment changes.
• Updating and entering new doctor records and customer insurance information.
• Handling customer complaints per company policy and ensuring the timely resolution.
• Collecting payments and ensuring financial responsibility is communicated clearly to customers.
• Maintaining confidentiality of customer and company information in compliance with HIPAA and Medical policies.
• Adapting to changes in work processes and effectively handling a high-volume workload.

The ideal candidate for this role will have:

• High School Diploma or equivalent
• 1+ year of clerical or medical office experience
• Experience in customer service, with a strong focus on communication skills (both written and verbal)
• Ability to multi-task while maintaining accuracy and attention to detail
• Strong customer-focused attitude and willingness to go above and beyond
• Experience with general office skills (typing, faxing, filing, and phone) and basic PC knowledge (Microsoft Office, email, and internet)
• Ability to maintain confidentiality of sensitive information

Benefits:

• Affordable health and prescription coverage with no waiting period
• Benefits offered by the employer once hired permanently
• Retirement plan: 401k/Pension (delete if not applicable)
• Ask us about our Referral Bonus Program to earn extra cash (delete if not applicable)

Ready to take the next step? Apply now for this Temporary Diabetic Team Customer Service Specialist role in Auburn, Maine — or contact us to learn more! Don’t wait, this position will fill fast!