Bonney Staffing

The Counter Sales Representative position in Auburn, MA is responsible for providing excellent customer service by assisting customers with their purchases and orders, promoting products, and ensuring a safe and efficient work environment. You will have a solid understanding of providing product/job quotes as appropriate and demonstrating knowledge of products such as Air Conditioning, Refrigeration, and Heating, to meet customer needs.

Counter Sales Representative Responsibilities:

• Promptly assist customers at the counter, ask pertinent questions, provide information, take orders, and provide excellent customer service.
• Effectively promote products to customers to drive up-selling opportunities.
• Perform data entry and retrieval on our computer system, including entering customer orders, branch transfers, obtaining quotation information, inventory information, and pricing.
• Follow up on customer orders, resolve problems to the customer's satisfaction, and respond timely to customer inquiries.
• Answer telephones professionally and pleasantly, assisting customers, taking orders, and providing excellent customer service.
• Continuously update product knowledge through available resources and stay informed about product inventory and applicability.
• Effectively communicate relevant policies and/or procedures regarding purchases, returns, credit terms, etc. to customers.
• Assist in maintaining the appearance of the branch as needed, including straightening, cleaning the counter area, warehouse, bathrooms, etc.
• Report back orders and/or material discrepancies.
• Accurately perform cycle counts as required.
• Perform all duties in a safe manner, following all safety rules and informing the manager of any potentially hazardous conditions.
• Assist in year-end physical inventories as requested.

Counter Sales Representative Requirements:

• Regularly required to stand, walk, carry, and reach
• Regularly required to lift up to 25 lbs. Frequently required to lift up to 50 lbs. Occasionally required to lift up to 100 lbs.
• Regularly required to talk or hear, read and identify numbers for accurate order filling and receiving of material, payment processing, etc.
• Required to apply sound reasoning and logic in performing daily tasks
• Required to safely operate a forklift and/or pallet jack
• Must be able to pass a drug test

Counter Sales Representative Benefits:

• Highly competitive wages
• Bonus Program once hired on perm
• Robust benefits package once hired on perm (to be discussed with the Branch Manager)

If you believe you are a qualified candidate for our Counter Sales Representative role please apply or contact us today!

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