Bonney Staffing

The Dental Receptionist will manage patient schedules, provide outstanding service to patients, and support the medical office in meeting productivity goals. This role involves working in a dynamic, team-focused environment with an emphasis on maintaining a healthy, drama-free office culture. The ideal candidate for this role will have a minimum of 9 months of experience in the dental or medical field, with a solid understanding of HIPAA, OSHA, and Section Control. The ability to handle stress, multitask, and think quickly on your feet is crucial. You must be articulate, educated, and possess strong analytical skills.

• Pay: $20.00 per hour 

• Schedule: Monday to Wednesday: 7:10 AM – 4:30 PM, Thursday: 7:10 AM – 3:30 PM, Closed on Fridays, 1-hour lunch break

• Start Date: ASAP

• Schedule Management:

  • Maintain a productive daily schedule for each provider by following established scheduling guidelines.

  • Assist patients with scheduling appointments, ensuring each leaves with two future appointments.

  • Proficiently use dental software to manage schedules and enhance patient retention.

  • Collaborate with providers to instill a sense of urgency around treatment plans and scheduling.

• Treatment Planning & Financial Process:

  • Assist in presenting accurate treatment plans, ensuring understanding of insurance coverage and limitations.

  • Utilize a 10-step financial process to confidently present treatment options to patients.

  • Collect patient portions at the time of service and set up payment agreements as necessary.

• Insurance Claims & Collections:

  • Accurately and timely file insurance claims, resolving discrepancies as they arise.

  • Use third-party financing options efficiently, when applicable.

  • Follow the AR playbook to ensure proper financial collection and patient billing.

• Customer Service Excellence:

  • Provide world-class service to patients, team members, and suppliers.

  • Maintain professional phone etiquette and positive communication with patients.

  • Ensure all patients feel valued and follow up for referrals as needed.

• Adherence to Systems & Protocols:

  • Follow office systems, including scheduling guidelines, HIPAA, and OSHA protocols.

  • Be well-prepared for daily huddles with necessary information and updates.

  • Maintain a clean, organized office environment in accordance with office standards.

• Team Collaboration & Growth:

  • Work closely with the office team to deliver exceptional patient care.

  • Collaborate with colleagues to meet and exceed office goals.

  • Cross-train in various office functions to support team needs during peak periods.

• Experience: A minimum of 9 months of dental or medical office experience is required.

• Skills: Strong interpersonal and communication skills, ability to manage patient schedules and follow office procedures, proficiency in dental or medical software.

• Character: Fit, reliable, hardworking, loyal, and drama-free; a team player with no egos.

• Work Environment: Must be comfortable in a fast-paced, goal-oriented setting with a focus on collaboration and professional growth.

• Health and prescription coverage while on assignment through Bonney Staffing.

• Referral Bonus Program – ask us for details!