Bonney Staffing

Join a Leading Nonprofit Healthcare Organization in Maine as a Member Service Representative!

Bonney Staffing is excited to partner with a local, innovative nonprofit healthcare provider in Maine that prioritizes a culture of trust, respect, and shared values. Their team embraces self-care, continuous learning, mutual support, and enjoyment, shaping the way they serve their members and work together. As a Member Service Representative based in Portland, Maine, you’ll play a crucial role in delivering exceptional service to members, ensuring satisfaction, loyalty, and retention. Your main responsibilities will include providing accurate information, resolving inquiries, and meeting compliance standards, all while working in a fast-paced, customer-focused environment. If you're someone who enjoys problem-solving and is comfortable with technology, we want to hear from you! Key Responsibilities:

• Provide outstanding customer service by answering member inquiries, addressing concerns, and offering solutions.

• Ensure accurate and timely information about benefits, claims, and coverage is delivered.

• Maintain high standards of customer satisfaction and retention.

• Ensure compliance with healthcare regulations and organizational policies.

• Work collaboratively with a dynamic team of professionals to meet department objectives.

• Handle administrative duties and update member records in the system as needed.

Qualifications:

• High School Diploma or GED required; post-secondary education is a plus.

• 2+ years of experience in a customer service role.

• Strong telephone and interpersonal communication skills.

• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.

• Detail-oriented with a focus on quality and accuracy.

• Comfortable working with technology and adapting to new systems.

Position Details:

• Schedule: Monday – Friday with occasional Saturdays. Flexible shifts between 8:00 AM – 6:00 PM

• Pay Rate: $19.18 - $24.00/Hr. 

• Location: Portland, ME (on-site)

• Start Date: January 27th

• Assignment Length: until end of March, could extend 6 months 

Benefits:

• Health and prescription coverage while on assignment through Bonney Staffing.

• Referral Bonus Program – ask us for details!

If you're passionate about helping others and looking for an opportunity to grow within a supportive and forward-thinking organization, apply today! #BSCP