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Following a layoff, I reached out to Steve on LinkedIn and he wrote back within hours. We talked on the phone first and then on a zoom video call. He was so friendly and so easy to talk with. He was helpful, and listened to exactly what I was looking for. Although my type of work isn't exactly his main area of expertise, he really wants to help and really worked to get to know me. I greatly appreciated him taking the time to talk with me so quickly after my initial contact.