Benchmark IT - Technology Talent

Sr. DevOps/SRE  – Hybrid: Our direct client, a fast-growing FinTech firm in New York City, is looking for a Senior DevOps/SRE Engineer to develop and maintain the production and development environments for a multi-party application. This role will utilize strong DevOps principles and advanced cloud capabilities to facilitate the infrastructure and automated CI/CD for a distributed ledger platform. The ideal candidate is a highly collaborative, creative, and intellectually curious DevOps Engineer. The person in this role should have solid experience in Site Reliability Engineering and is passionate about forming and implementing cutting-edge cloud computing capabilities.  2 or 3 days onsite work in the NYC midtown office is required.  Base salary is in the $160-200K range DOE, plus generous bonus and stock options.    Responsibilities 

• Design, implement, and manage AWS cloud infrastructure using Terraform and CloudFormation. 
• Develop and maintain CI/CD pipelines using GitLab for seamless code deployment and integration. 
• Collaborate with blockchain engineers to ensure optimal performance and security of the distributed ledger technology (DLT). 
• Monitor system performance using Grafana, Prometheus, and Datadog, and proactively address system issues. 
• Ensure high availability and reliability of the application across the end-to-end tech stacks. 
• Collaborate with cross-functional teams to understand needs and deliver solutions that meet business objectives. 
• Lead and mentor junior team members, fostering a culture of continuous learning and improvement. 

  Qualifications 

• 8+ years of experience in DevOps, TechOps, or SRE, including at least 5 years working with AWS 
• Strong desire to experience microservices in a production environment, particularly with Docker and Kubernetes 
• Strong Linux OS-level, command-line and scripting knowledge (e.g., Bash, Python), and configuration management principles 
• Applicants should have a working knowledge of databases such as MongoDB, Postgres, and DynamoDB 
• Experience in architecting, implementing, and managing monitoring tools such as Prometheus/Grafana, CloudWatch, Splunk, Datadog, NewRelic, and ELK in the cloud 
• Experience with compute provisioning on Cloud-based platforms using Terraform and/or CloudFormation 
• Exceptional analytical skills, able to apply knowledge and experience in decision-making to arrive at creative and commercial solutions 
• Experience in building a Microservice-based architecture 
• Excellent verbal and written communication skills 
• Able to design and implement complex, but easily managed, automated infrastructure 
• A desire to share knowledge, teach, and learn as part of a collaborative team 
• AWS certifications are a plus 
• Experience developing or integrating with blockchain applications is preferred, but not required 

Our direct client is a highly successful B-to-C firm, developing and preparing to implement a new SalesForce Service Cloud - based application for their customer service agents to use when talking to customers and taking orders.    We are seeking an experienced training / Learning and Development specialist to work as a consultant on this project, working closely with the client to plan and develop the training plan, training materials, and participate in some of the "live" training as well.    This is 18-month contract opportunity, can be done remotely in the US, but there will be some travel (potentially every 3 months or so) to the Connecticut headquarters, to meet and collaborate with the key stakeholders.   Key Responsibilities:

• As a senior L&D resource, design, deliver and evaluate training programs aimed at empowering the team members to effectively utilize Salesforce in their daily operations or day-to-day workflow.
• Play a pivotal role in ensuring that users have the knowledge and skills necessary to maximize the potential of Salesforce ultimately driving efficiency and productivity across the organization
• Collaborate with key stakeholders to assess training needs and develop comprehensive training programs tailored to various user roles and proficiency levels. 
• Work closely with sales leadership to understand business objectives and design training programs that align with company goals.
• Learn and become proficient on client's current booking and CRM platform to understand gaps in workflow, process and procedures.
• Conduct engaging and interactive training sessions, workshops, and webinars both in person and virtually, ensuring participants gain a thorough understanding of Salesforce features, functionalities and best practices.
• Develop training materials including user guides, manuals, tutorials, and multimedia presentations to support training initiatives and reinforce learning objectives.
• Stay abreast of updates, enhancements, and new features and incorporate relevant changes into training materials and curriculum to ensure content relevancy and effectiveness.
• Collaborate with client's team to develop comprehensive training and deployment plan. Manage the logistics and scheduling of training sessions, ensuring all participants have the necessary resources and support.
• Solicit feedback from trainees to assess the effectiveness of training program and identify areas of improvement.
• Conduct evaluations and assessments to measure the impact of training on user proficiency and performance.
• Maintain accurate records of training activities, attendance, and participant feedback. Generate reports and insights to track training effectiveness and inform decision-making.

Desired Skills and Qualifications:

• 5 + years of experience in instructional & curriculum design as well as delivery of instructional programs using Salesforce software (strong Service Cloud is a most, Sales Cloud is a plus) 
• Experience with learning analysis and strategy, content design and development, content delivery, learning technology or learning evaluation
• Experience delivering training in multiple modalities including instructor-led, virtual classroom and e-learning platforms
• Expertise in designing, delivering, and evaluating training programs preferably in a contact center environment
• Excellent presentation, facilitation and communication skills with the ability to engage and inspire learners
• Familiarity with learning management systems (LMS) and e-learning platforms
• Excellent oral and written communication skills
• Strong analytical and problem solving abilities, with a keen attention to detail
• Experience with developing and deploying strategies & plans that drive successful adaption of change and expected benefits
• Ability to work independently and collaboratively in a fast paced environment
• Passionate about training and facilitation
• Experience in Call Center operations and functions a plus
• Experience working within Travel / Hospitality Industry a plus, or other high-touch type service industry

Immediate interview and hire, send resume today for immediate consideration!    

Full-stack Software Engineer - FinTech: Hybrid Our direct client, a fast-growing FinTech firm in New York City, is looking for Full Stack Software Developers (3 positions).  In this role, you will be working end-to-end on new features, enhancements, and defect resolution on one or more of the firm’s software platforms. This role will work closely with the product management team throughout the software development process, detailing requirements, reviewing work in progress, and addressing issues found in manual test efforts.  For this role, 3 days onsite work in the midtown Manhattan, NY or Greenwich, CT office is required, the base salary is in the $130-160K range, DOE. Responsibilities

• Help manage web application development in React as front end and Ruby on Rails as a backend. 
• Unit and integration test development using RSpec. 
• Actively participate in daily stand-up meetings.
• Actively participate in Peer Code Reviews as part of our standard SDLC and Change. 

Qualifications

• 5+ years software engineering experience building enterprise SaaS cloud-based solutions
• 3+ years of Ruby on Rails development experience.  
• 3+ years of hands-on experience with modern JS frameworks - preferably React
• 2+ years of front end and back-end test automation development using RSpec, Cucumber, or similar
• Demonstrated understanding of relational database concepts and modeling practices
• Familiarity with cloud-based technologies – K8S, AWS etc.
• Knowledge of release management and CICD deployment workflow processes, from development release through production deployment
• Ability to work in an Agile / Kanban methodology
• Ability to work independently or as part of a group effort, as required
• Excellent problem-solving skills and communication skills
• Collaborative approach to software development 

Our direct client, a well-established leader and fast-growing company in a thriving industry, seeks an experienced Senior CRM Marketing Data Analyst to join their growing team.   This is a key role:

- Serving as the subject matter expert for customer data and database insights for the company  - Responsible for using data-driven insights to achieve measurable marketing results.  -Supports the planning of all aspects of our cross-channel marketing campaigns with a specific focus on database segmentation and analysis to support retention and new customer acquisition - Provides reporting and actionable insights to improve marketing campaign performance and customer journey touches through KPI setting/tracking, A/B testing, journey building, and ongoing optimization of segmentation strategies.  -  Is accountable for helping better understand our customers and key performance metrics in order to deliver more effective, personalized communications and drive growth. Note this position is Hybrid, requires 1-3 days a week onsite working with the team at headquarters in the Norwalk CT office.  We are only interested in candidates who can meet the hybrid requirement.  

KEY RESPONSIBILITIES:  

• Develop strategies to leverage guest insights for actionable improvements in our marketing campaigns and the customer journey. 
• Assist with detailed results reporting and analytics. Analyze results across housefile brochure marketing and new customer acquisition efforts, conducting the backend response & ROI analysis. Analyze reports to provide actionable insights to the broader marketing team. 
• Support development and execution of housefile circulation plans, brochure planning, matrices and multi-channel plans.
• Support efforts to improve segmentation and optimization of lists. 
• Evaluate A/B test results to translate results into insights and recommendations (i.e., audience, offer, creative, timing, retention, cross-sell etc.)
• Support acquisition programs including assisting with direct mail customer acquisition efforts, the largest driver of new clients
• With support from external agencies, continually test and refine channels, strategies, and tactics to improve conversion rates and cost per acquisition. Monitor weekly pacing and performance, making adjustments to optimize. 
• Uncover opportunities for growth and optimization by testing hypotheses, and analyzing marketing tactics. 
• Work closely with the Business Analytics team and the IT department to identify required data for forecasting/reporting and to support the Marketing Team’s data infrastructure needs. 

SKILLS & QUALIFICATIONS:  

• 7+ years relevant experience in Database Marketing and Data Analysis
• Direct Mail / Catalog mailing / Consumer marketing experience is highly desired. 
• Experience with new customer acquisition, i.e. working with vendors who supply lists of potential customers, and analyzing those lists, merging them into the main database 
• Exceptional teamwork skills; ability to interact and contribute effectively with others in a fast-paced, collaborative team atmosphere 
• Ability to organize and multi-task while completing projects to meet deadlines with a strong attention to detail   
• Savvy with analytics, reporting and funnel development; considered an Excel and data guru by your peers 
• A self-starter and someone that likes to take control of the reigns 
• Detail oriented, organized, and strong communication skills – both verbal and written
• Experience with the following is advantageous: SQL, Google Analytics, Salesforce (Marketing, Sales, and Service Clouds), Tableau 
• Passion for marketing; love of travel a plus! 

Note this position requires 1-3 days a week onsite working with the team at headquarters in the Norwalk CT office.    

Our direct client, a leader of advanced solutions for defense, aerospace, rail, and telecommunications, is looking for a talented full-time Business Intelligence Systems Analyst to join their team.  The ideal candidate will have a strong background in SQL querying, data extraction, and data visualization tools, preferably Power BI.  This position is in their Branford, CT office, onsite with every other Friday off.  If you would like to be a part of a dynamic environment where your skills and expertise will contribute to the success of their business, we encourage you to apply for this opportunity. Responsibilities:

• Back-End BI:
  • Utilize advanced SQL skills to query and manipulate data within our Oracle-based ERP systems or SAP.
  • Develop customizations and enhancements to the ERP system to meet business requirements.
  • Perform data cleansing and migration tasks efficiently within the ERP system.
  • Troubleshoot ERP system issues and provide support in collaboration with offsite IT teams.
  • Conduct end-user training sessions as necessary. 
• Front-End BI:
  • Collaborate with department heads to identify KPIS to enhance operational efficiency.
  • Design and develop automated reporting and dashboards using Power BI or equivalent tools.
  • Integrate data from various sources (ERP, Excel, SharePoint, etc.) to create comprehensive KPI visualizations.
  • Proficiency in DAX language (Power BI) is strongly recommended.
• Manufacturing Experience:
  • Apply manufacturing business acumen to analyze data and provide insights in a production environment.
  • Conduct data analysis across multiple departments such as purchasing, inventory, production, and test.
  • Familiarity with MRP and its operational implications.
  • Experience in capacity planning involving both HR and machinery.

Qualifications:

• Bachelor's degree in related field such as Management Information Systems, Data Science, or Computer Science.
• Advanced proficiency in SQL and SQL developer tools.
• Moderate experience in coding languages.
• Minimum 3 to 5 years of experience in both back-end and front-end BI roles, preferably in a manufacturing setting.
• Strong understanding of manufacturing processes and workflows.
• Excellent communication and collaboration skills.
• Ability to translate business requirements into actionable BI solutions.
• Proven track record of delivering high quality BI solutions on time and within budget.

Product Owner (healthcare) – Hybrid/Remote: Our direct client, a fast-growing health care technology company, is seeking a highly skilled Product Owner to join a growing team. As a major contributor to the Scrum team, you will be expected to gather featured requests, prioritize tasks, organize & coordinate sprints, assess work progress, and schedule releases. To be successful in this role, you should be able to identify user needs and work with cross-functional teams to manage the product and meet release expectations. Ultimately, you will aid in delivering products to achieve the Company’s vision while furthering your own career in product management. This position can be 100% remote, or hybrid mode (preferred), working on site in the Houston office 2 or 3 days a week. Reasons you will want this position:

• A rapidly growing company with limitless career growth and advancement for top performers.
• Our culture appreciates and rewards creative ideas, especially those that achieve better outcomes for everyone.
• Our executives and senior leadership are very supportive and focused on developing the skills and abilities of everyone in the organization.
• We are helping to revolutionize the US healthcare system with software products that use modern technologies to analyze big data for the advancement of value-based care.
• Remote hybrid work schedule with flexible hours.

Roles & Responsibilities

• Incorporate feature requests into a product roadmap.
• Groom and prioritize backlog.
• Develop user stories and define acceptance criteria.
• Set sprint goals.
• Write acceptance tests.
• Plan releases and upgrades.
• Follow the progress of work and address production issues during sprints.
• Analyze preferences and requests of end users.
• Refine our agile methodology based on results and client feedback.
• Keep track of industry trends.

Experience & Qualifications:

• Significant experience listening to client issues and problems, relating them to client’s needs, proposing appropriate solutions, and communicating these in technical and non-technical and non-technical terms.
• 7+ years of work experience, with 3+ years as a Product Owner or similar role in product management.
• 3+ years of Healthcare industry experience, especially with prior claims process systems.
• CMS and Revenue Cycle Management (RCM) experience is a big plus.
• Team spirit and good communication abilities.
• Excellent organizational skills.
• Hands-on experience managing all stags of the product life cycle.
• Technical background with knowledge of software development and web technologies.
• Familiarity with Agile is a plus.
• Bachelor's degree in Computer Science, engineering, or related field.

Data Engineer - Hybrid: Our direct client, a fast-growing FinTech firm in New York City, is looking for a Data Engineer to join the team, who can help build the infrastructure to make data a central part of the firm’s business.  Data driven decisions are very critical for the business, as a result, we are looking for engineers that will not only be able to use the data but also understand it and help make actionable decisions. Data Engineers quickly grasp complex and fluid business problems and solve them with robust and creative analyses after having built highly performant and highly scalable infrastructure to warehouse the data. If you love using the latest technologies, working on creative software projects, and/or thinking about innovative new business plans in your spare time, read on. 3 days onsite work in the NYC midtown office is expected with some flexibility.  Base salary is in the $120-150K range DOE, plus generous bonus and stock options.  How You Will Fulfill Your Potential

• Leverage open-source technologies and cloud solutions to build elegant features that our platform users love
• Develop and automate large scale, high-performance data platform infrastructure to drive the business growth and enable data-driven organization
• Design and develop reusable components and frameworks for ingestion, cleansing, and data quality
• Streamline the ingestion of raw data from various sources into our Data Lake and Data Warehouse
• Design data models for optimal storage and retrieval that represent the product entities and meet business requirements
• Coordinate closely with sales and product development teams daily to push firm’s strategy and improve the overall profitability

What We’re Looking For

• Bachelor’s Degree in Computer Science, Data Science, Mathematics, Statistics or other quantitative area or related field
• 5+ years of experience with open-source technologies or object-oriented/functional programming, strong ability to write easy-to-scale, high-quality code
• Experienced in at least 1 numeric research framework (python/pandas, R/Splus, Octave/Matlab)
• Familiarity with OLAP (Redshift, Snowflake) and OLTP (PostgreSQL, MongoDB) databases.
• Familiarity with various database designs (Relational, Columnar, NoSQL)
• Some background in probability/statistics
• Detail-oriented, ability to multitask and work in a fast-paced environment
• Ability to work independently while also being a strong team player
• Excellent written and verbal communication
• Passionate about programming and cutting-edge technologies

Preferred Qualifications

• Master’s in Computer Science, Data Science or related field
• Professional experience with Python and JVM based languages such as Scala, Java, and Kotlin
• Experience building data-pipelines, data-lakes and data warehouses.
• Good knowledge of financial markets and financial instruments
• Experience with AWS solutions such as Lambda, S3, Kinesis, ElastiCache
• Familiarity with AWS and infrastructure-as-code (terraform or cloud formation)
• Familiarity with the use and restrictions of PII data for analysis, research, development, and testing
• Full-time or internship experience as a data engineer in the financial technology industry is a plus

Data Engineer (ML) – Hybrid: Our direct client, a fast-growing FinTech firm in New York City, is looking for a Data Engineer.  In this role, you will work with Sales, Marketing, and Product teams to define, calculate, and grow their key operating metrics (e.g. sales, conversions, retention). This individual will conduct exploratory data analysis, statistical analysis, and predictive modeling of the data.  At a technical level, this role will create data models in dbt, perform EDA in Pandas, build ML models and libraries in Python, and visualize success metrics in Tableau, all in about equal proportion.  This role blends data engineering, data analytics and data science.  The current technical stack includes Snowflake, dbt, Python and Tableau. This position sits within the Analytics team of the broader Data & Analytics department and works closely with our Data Engineering, Business Intelligence, and Machine Learning teams. 2 or 3 days onsite work in the NYC midtown office is required.  Base salary is in the $140-160K range DOE, plus generous bonus and stock options.  Responsibilities

• Write SQL (in dbt) to transform, validate, enrich, and aggregate our data. 
• Iterate on ML model development (model selection/evaluation, feature engineering, hyperparameter tuning). 
• Develop ML libraries to accelerate development workflow (versioning, tracking, visualization, and explainability). 
• Conduct and interpret statistical analyses (hypothesis tests, regression, PCA, etc.). 
• Visualize key performance metrics within Tableau. 
• Work with our Data Engineering, Business Intelligence and Machine Learning teams on data infra, dashboards and ML models. 
• Participate in our support rotation and SDLC release process. 

Qualifications

• Very proficient in SQL and data modeling 
• Very proficient in Python 
• Proficient in software development (e.g. OOP, APIs, ORMs, deployment, testing) 
• Proficient in statistics, ML models and ML development 
• Experience with, or interest in learning, a BI tool 
• 4 to 6 years of experience in a data-related role 
• Bachelor’s degree or higher in computer science, mathematics, statistics, or related technical field 

Data and BI Analyst – Hybrid: Our direct client, a fast-growing FinTech firm in New York City, is looking for Data and BI Analyst (2-3 open positions). You will oversee and conduct the conversion of data into insights that will lead to informed business decisions. You will work directly with stakeholders and business teams according to each assigned project. You should have a curious nature, a passion for digging deeper into the data of an organization and have a knack for translating and telling the story of the insights that the data provides.  You must have a keen understanding of the business and be motivated to help find solutions to complex problems. 2 or 3 days onsite work in the NYC midtown office is required.  Base salary is in the $110-150K range DOE, plus generous bonus and stock options.  Responsibilities:

• Developing business requirements: Work with end-users and organizational stakeholders to develop business requirements for BI solutions. This includes understanding business needs, identifying data sources, and developing data models that meet business requirements. Work closely with the organization’s data analytics and reporting to empower teams and influence business decisions.
• Work in data sources: Identify, evaluate, and document potential data sources in support of project requirements within the assigned departments in the business.
• QA testing dashboards and reports: Help in QA testing dashboards and reports to ensure that they meet business requirements and are free of errors. Ensure data accuracy and create ad hoc reports.
• Experience working with Tableau or other comparative BI tools is required.
• Present data insights that tell the story and provide suggestions for action-planning to the appropriate subject matter experts in a timely manner and participate in brainstorming on approaches or solutions to a business problem.
• Build and operationalize processes that ensure timely data-loading and maintain accuracy and relevance of Use data to guide assigned business departments through all programs and initiatives, enabling continuous improvement in data quality, departmental performance, and overall business performance.

Qualifications:

• Bachelor's degree in data science, Computer Science, Information Technology, Economics, Information Systems, Statistics, Applied Math, Business Administration, or related field required.
• 3 – 6 years of experience in data analysis, SQL and BI development.
• Experience working with Tableau (preferred) or another BI tool (i.e. PowerBI, Looker).
• Python or R experience considered a plus.
• Proficient in Microsoft Office Suite with expertise in Excel.
• Extremely detailed, organized, and able to work in a fast-paced environment while handling multiple projects.
• Excellent written and verbal communication skills.