Louis Fuller

Technical Operations Director is a member of the company’s senior management team, currently comprising the Managing Director, the Sales & Marketing Director and Chairman. In general terms the role of the Technical Operations Director is to manage the company’s operational departments (Field Service, Technical Support and Project Management) in a manner which maximises the effectiveness and productivity of Operations team members and promotes excellent teamwork to achieve 100% customer satisfaction 100% of the time. In more specific terms the major responsibilities of the Technical Operations Director are:- 1. Execute the responsibilities of a Director according to lawful and ethical standards and in abidance with the Company’s policies, vision and values. 2. To assist the Managing Director in the day-to-day operation of the company and in establishing the strategic direction of the company and fulfil the operational business objectives. 3. To provide leadership and to guide, coach and motivate all Operations staff to constantly perform to the high standards required by the company. 4. To take ownership (commercially, technically and operationally) of significant customer orders with the client teams to plan, coordinate, attend site meetings and deliver projects to a high standard, including developing customer relationships. 5. Develop internal processes and structures in the operation team, to improve the technical, commercial and operational capabilities to support business growth. 6. Work with the Compliance Manager to priorities Health & Safety and Quality strategies/standards/certification and lead in the continuous development and implementation across the business. 7. To ensure that all Operations staff are well trained and well equipped to enable them to operate at the high-performance level required by the company. 8. To ensure that the Operations department is always appropriately staffed. Working with the Project Manager, Service & Compliance Manager and Technical Manager to identify, interview and recruit suitable staff when required. 9. To ensure that the company’s spare parts stock is appropriate for the company’s installed base and the company’s finished goods stock is appropriate for the company’s prevailing and forecast level of business. 10. To ensure that the company’s premises remain in good working order. 11. To liaise productively and co-operatively with all members of staff, the company’s customers and its suppliers. This includes the written, telephone and on-site support of all customers and the company’s Operations, Sales & Marketing and Finance staff. 12. To ensure the compliance of themselves and all Operations staff with the company’s dress code and to ensure that all company assets, including vehicles, are well cared for and kept in a clean and operational condition at all times. 13. To ensure the timely and accurate completion by themselves and all Operations staff of all departmental, company and appropriate customer paperwork and administration documents. 14. To check the timesheets and expense claims of all Operations staff to ensure their accuracy and compliance with the prevailing company policies and rules. In addition to the above the Technical Operations Director is required to comply with all and any reasonable requests made by the Managing Director or the Company’s Chairman in his absence. This job description is subject to periodic review and amendment if appropriate. Person Specification for Technical Operations Director – October 2025 In order to achieve Centiel’s vision of being their customers’ power protection & solutions supplier of choice all Centiel employees must be instinctively customer focused and put the needs of the customer first in all things. From a behavior perspective the Operations Director must:- • be honest & open and act with complete integrity in everything they do • treat everyone, including customers, suppliers & fellow employees, with patience, tolerance & respect • be keen to learn & develop both as a person and in the role • be unwilling to compromise on any matters associated with health & safety or the environment • be confident enough to confront any behaviors that do not conform to the company’s vision & values • be proud to be part of the Centiel team and to always present themselves as a positive “Ambassador” of the company From a skills perspective the Operations Director must be:- • 5+ years’ experience in an Operational Management position. (Either/Or Technical, Project Management, Service) • Experience working with customers in the construction industry and various market sectors • Technically competent/qualified in Electrical and/or Electronic Engineering • Experience Managing Teams and People • Familiar with Health & Safety and Quality • Commercially aware • Well organised • A good written & verbal communicator • Fluent in English • Numerate • Literate • Flexible • Capable of working on their own or as part of a team • Computer literate • Able to investigate, analyse and problem solve • Licensed to drive in the UK This person specification is subject to periodic review and amendment if appropriate.