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Alliance Industrial Solutions

4.63
from 2472 reviews
84% highly recommended
 
Job
E-Commerce Billing and Collections Specialist 819541
Carlisle, PA, United States
TEMP
SALARY: $$20 - $24 per hour
TERMS: temp
START DATE: 12/30/24
END DATE: 6/30/25
Alliance Industrial Solutions has partnered with a multinational retail and wholesale company that operates grocery stores and e-commerce businesses in Europe and the United States and we are looking for an E-Commerce Billing and Collections Specialist! Pay: $20-$24/hr BOE Position Summary:
  • Oversee assigned portfolio for billings and collections for eCommerce accounts.
  • Prioritize collections based on, but not limited to, ageing and dollar amount. 
  • Perform account reconciliations for consumer accounts.
  • Review open balances to ensure proper application.
  • Coordinate refunds due to poor quality, missing items, and/or poor service.
Duties and Responsibilities:
  • Monitors compliance of the Accounts Receivable approval policies for invoices, credit memo, and payback transactions. 
  • Maintains policy and procedures for assigned processes. 
  • Partner and collaborate with cross-functional departments to ensure Ecommerce systems are working effectively and assist to resolve business issues.
  • Conducts research and analysis on consumer accounts and performs QA on the GenPact team. 
  • Assist with consumer escalations from the GenPact partners. 
  • Communication with Ecommerce customers to collections efforts. 
  • Communication with store team members on eCommerce accounts.  
  • Assist with projects and other duties as assigned.
Requirements:
  • Bachelor’s degree in Accounting or Business Administration or related field or five (5) + years of  Accounts Receivable or Accounting experience in a fast paced dynamic environment.
  • Demonstrated understanding of accounting theories, methodologies, principles and practices, and the impact of departmental transactions to the financial statements 
  • Knowledge of credit and collections techniques, revenue recognition rules, and general accounting requirements
  • Strong working knowledge of Microsoft Excel, Word and Power Point, experience with complex spreadsheets, including lookups, pivot tables, etc.
  • Experience with account analysis, budgeting and forecasting.
  • Experience with or ability to use query tools for reporting.
  • Strong oral and written communication skills; able to confidently and effectively communicate with both internal and external business partners. 
  • Analytical skills.
  • Strong customer service skills.
  • Strong organizational skills, ability to work on multiple tasks concurrently.
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